Set Content Before the SUBJECT Field (On the Front-end)
Sometimes you might need to add some content just before the Subject Line on a the ticket. For example, you might want to say something such as Reminder: Did you search our FAQs before submitting a ticket? Its faster and easier to get your answers that way!
To set this content:
Go To the TICKETS->SETTINGS->PF OPTIONS tab.
There is an edit box next to the label Content Before The Subject Line