Set Content Before the SUBJECT Field (On the Front-end)
Sometimes you might need to add some content just before the Subject Line on a the ticket. For example, you might want to say something such as Reminder: Did you search our FAQs before submitting a ticket? Its faster and easier to get your answers that way!
To set this content:
- Go To the TICKETS->SETTINGS->PF OPTIONS tab.
- There is an edit box next to the label Content Before The Subject Line
- Fill in your content in the edit box.
- Scroll down and click the Save Changes button
More Topics In Productivity Powerpack
- Productivity
- Installation (Powerpack)
- Overview
- Security Profiles for Agents
- Ticket Lock
- Ticket Merge (Single Ticket)
- Ticket Split / Ticket Duplicate
- Ticket Merge (Multiple Tickets)
- New Email Templates For Ticket Merging
- Additional Navigation
- ATTACHMENTS Template Tag For Outgoing Emails
- Custom Fields Template Tags For Outgoing Emails
- Full Ticket Template Tag For Outgoing Emails
- Support Notes For Customer/Client
- Personal Notes For Agents
- Personal Todo Lists For Agents
- Set Content Before the SUBMIT Button (On the Front-end)
- Set Default Content For SUBJECT and DESCRIPTION Field (On the Front-end)
- Change Label Text
- Agent Signatures
- Click-To-View Email Template Tag
- Click-To-Close Email Template Tag
- Multiple E-mail Addresses For Tickets, End-Users And Agents
- Invisible Captcha
- Save Ticket List Filters
- Custom CSS For Awesome Support Pages
- Bulk Edit Functions
- Useful Misc Functions
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