Awesome Support Documentation


When an admin switches the language in WordPress, Awesome Support will generally automatically switch to the same language.  However, not all terms are translated.

In order to translate the un-translated terms, you start with a file that contains the entire list of terms.  This file is located in the languages folder and has an extension of .POT

The core plugin and each add-on ships with a standard POT file.  The file can then be used by many popular translation tools to create your own .PO and .MO files that render the text in the language of your choice.

The core plugin has been translated into a number of languages by volunteers.  Most popular languages have had 100% of the strings translated.  The add-ons, however, do not have as many languages readily available but you can translate them using the included .POT files at any time.

Sharing Your Language Skills

If you would like contribute to the translation effort, you can join the projects on  By performing your translations on this site you can share your language skills with other users and, in turn, they will share their language skills with you!

The first step is to access the translations project page and register a new account on  Then, you should contact us to have us add a slot for the language you need – contact us using our contact page or by opening a support ticket.

Once we have approved your account and added your language you can proceed to translate the strings.

Other Translation Options

Depending on your website setup and configuration you might be able to use the WPML or POLYLANG plugins for translations. Project Pages

Here are the links for each of the projects:


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