Handling Replies To Closed Tickets
Users will inevitably try to respond to tickets that have been closed. The add-on provides two options for dealing with these messages.
You can find these options under the TICKETS->SETTINGS->Email Piping tab.
The options allow you to reject the reply and send a rejection email or to accept the reply and re-open the email.
If you choose the option to reject the message, you can configure the notice that the customer receives under the TICKETS->SETTINGS->E-MAILS tab.
More Topics In Email Piping and Support
- E-Mail Support (Introduction)
- Installation (E-mail Piping)
- Configuring Email Support / Email Piping
- Creating New Tickets Via Email
- Gmail Considerations
- Reference: Email Template Tags
- Hooks And Filters (E-Mail Support Add-on)
- Incompatible WordPress Hosts
- Managing Multiple Mailboxes
- Managing Mailbox Rules
- Useful Mailbox Rules
- Handling Unassigned Emails
- Email Support Advanced Topics
- Troubleshooting
- Pre-Built Email Templates
- Email Template Samples
- Switching Email Template Sets
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