Installation Instructions For The E-mail Piping Add-on
Before you attempt to install the Email piping (Email Support) add-on please make sure that your system meets the following conditions:
WordPress Version 4.0 or later
Awesome Support Version 5.7.0 or later
PHP 5.6 or later
The iconv.so library enabled in PHP (if not enabled, your host can usually do this very quickly)
The mbstring library enabled in PHP (if not enabled, your host can usually do this very quickly)
An IMAP or POP 3 dedicated email inbox
Ports 993 or 995 open on your WordPress server (note that this is not the same as the ports being open on desktop)
Download the file to your desktop from the links provided in your purchase receipt or from your Account screen
In the WordPress Admin dashboard select Plugins->Add new
You should now see a screen with the list of plugins that are installed on your system. At the top left is a button labelled Upload Plugin. Click on it.
You should see a dialog box asking for the plugin file. Navigate to your desktop and choose the file you downloaded in the first step of this procedure then click the Open button at the bottom of the dialog box
You should now be back in the main Add plugin screen with the filename filled out. Just click the Install Now button.
If all goes well you will see a new screen with a link that says Activate Plugin. Click on it. That will complete the plugin installation process.