Awesome Support Documentation

Invalidate And Re-generate PINS For All Existing Users

Invalidate All Existing User Pins

In the event of a system being compromised you might need to immediately invalidate all PINS for a user.  You can do this simply by changing the encryption key in the TICKETS->SETTINGS->PINS tab.

Re-generate Pins for all users

After you have changed the encryption key you can re-generate Pins that uses the new encryption key for users by going to the TICKETS->TOOLS->CLEANUP tab and clicking the REPLACE button next to the Replace Pins label.

It is good security policy to regular reset users PINS – at least once a month.  This way the user HAS to log into their account to get their PINs.