The following changes have been made for Version 2.0
These are new chart widgets that show one bar/data element for each item. For example, you will have a single chart that shows the number of open tickets for each priority. Each bar will be a single priority. Here is an example of such a report:
In addition to detailed reports for open tickets by product and agent, we now have them for
Additionally, all of the detailed reports now have new options for changing the chart type and colors. So now you can view detailed charts such as this instead of just the plain line charts.