Awesome Support Documentation

User Roles

The plugin comes with 4 user roles: Support Supervisor, Support Manager, Support Agent and Support User. Here are the differences between those roles.

Administrators have full capabilities for the plugin.

Mobile Users: Please set your device to landscape orientation to see the full table shown below.

Capability Support Supervisor Support Manager Support Agent Support User
Base WordPress Role
Editor Subscriber Author Subscriber
Awesome Support Capabilities
Create Ticket ✓ ✓ ✓ ✓
Assign Ticket ✓ ✓ ✓ ✗
Reply Ticket ✓ ✓ ✓ ✓
Attach File(s) ✓ ✓ ✓ ✓
Close Ticket ✓ ✓ ✓ ✓
View Ticket ✓ ✓ ✓ ✓
View Private Ticket ✓ ✓ ✓ ✗
Edit Ticket ✓ ✓ ✓ ✗
Edit Other Ticket ✓ ✓ ✓ ✗
Edit Private Ticket ✓ ✓ ✓ ✗
Delete Ticket ✓ ✓ ✗ ✗
Delete Reply ✓ ✓ ✓ ✗
Delete Private Ticket ✓ ✓ ✗ ✗
Delete Other Ticket ✓ ✓ ✗ ✗
Settings ✓ ✓ ✗ ✗
Ticket Taxonomy ✓ ✓ ✗ ✗
Capability Support Supervisor Support Manager Support Agent Support User