Awesome Support Documentation


Installing the Smart Replies add-on is pretty straight forward process. But configuring it and interfacing it to FB is very complex.  It requires you to use the Facebook Developers portal to create an application id and set up the parameters properly.  So, first, lets just get the add-on installed in your WordPress installation and then we’ll cover configuring and interfacing it to Facebook.


Before you attempt to install the Smart Relies add-on please make sure that your system meets the following conditions:

  • WordPress Version 4.0 or later
  • Awesome Support Version 4.0.6 or later
  • PHP 5.6 or later

Installation Steps

Most of our add-ons uses the same sequence for installation. Thus, we have created a master document for installation – you can follow those instructions here.  If you run into any issues please open a support ticket on our website or use our Contact Form.

Facebook Integration Next Steps

If you’d like to integrate with Facebook Messenger immediately please proceed to this help document: Configure The Facebook Connection

Dialogflow ( Integration Next Steps

If you want to implement Artificial Intelligence and Machine Learning capabilities immediately then please proceed to this help document to integrated with Google’s AI engine: Artificial Intelligence with Dialogflow

Note:  This particular add-on does not include technical support.  You are still entitled to automatic updates for the duration of your subscription but technical support is not part of the purchase price.  This is because Facebook requires you to access their developer portal to configure chat bots which can be a very complex process.  Given the low price for this product it is not economically feasible to spend hours to support each individual user in configuring the interface to Facebook.  However, we are happy to do so on a time-and-materials basis using our standard hourly rate.  Feel free to contact us via our contact form or open a new ticket and we can start the discussion of how we can best assist you.