Awesome Support Documentation

Installation (PINS)


Before you attempt to install the PINS add-on please make sure that your system meets the following conditions:

  • WordPress Version 4.4 or later
  • Awesome Support Version 5.7.0 or later
  • PHP 5.6 or later

Installation Steps

Most of our add-ons uses the same sequence for installation. Thus, we have created a master document for installation – you can follow those instructions here.  If you run into any issues please open a support ticket on our website or use our Contact Form.

Post Installation Steps

Even though the PINS add-on is activated, users and agents will not be able to see pins unless you generate pins and turn on the module.  You can turn on the module in the TICKETS->SETTINGS->PINS tab.

To generate PINS for all existing users, see Generate Pins for All Users.