THE MOST AWESOME HELPDESK & SUPPORT PLUGIN FOR WORDPRESS
Make Customer Support A Breeze From Within Your WordPress Site
START PROVIDING SUPPORT RIGHT NOW!
THE BEST SUPPORT PLUGIN FOR WORDPRESS HAS EVERYTHING YOU NEED IN THE BOX!
COMPLETE TICKET HISTORY
Every action ever taken on every ticket is logged. You’re in complete control!
CUSTOMIZABLE EMAIL NOTIFICATIONS
Trigger automatic emails on six key events such as new ticket, ticket replied etc. All text and graphics is completely within your control. Get even more email options and events with our premium add-ons.
AUTOMATIC AGENT ASSIGNMENT
Assign tickets to the agent with the least number of open tickets. Use our smart-agent add-on for even more sophisticated ticket routing.
CUSTOM FIELDS
Add custom fields to your ticket forms, choosing from 13 field types – the most of any helpdesk plugin! Use our premium custom-fields add-on for even more power. Integrate complex logic and powerful forms with the Gravity Forms bridge.
UNLIMITED FILE ATTACHMENTS
What use is a ticket if clients can’t attach files? Multiple attachments to each ticket is supported right out of the box – even in the free version!
TIME TRACKING
Agents can add the time they spent on a ticket and supervisors can adjust the time reported as necessary while maintaining a full log of all edits!
UNLIMITED SUPPORT AGENTS
No per-agent fees with our free plugin or premium extensions. Unlimited agent seats included!
IMPORT YOUR EXISTING TICKETS
Use our free IMPORTER ADD-ON to import your existing tickets from Zendesk, Helpscout and Ticksy. Your customers will experience a seamless transition to your new helpdesk.
28+ PREMIUM ADD-ONS
Hundreds of additional features are available to solve almost every pain-point you might have. And each add-on is very affordable – most are available for less than $50.00!
THREE EASY WAYS TO GET STARTED
Purchase A Bundle
Download Free Plugin
Install From WordPress.org
5 MINUTES TO SETUP
Simple & Easy to Use
All you have to do is:
- Install and activate the plugin the normal WordPress way
- Add the SUBMIT-TICKET Page to your menu
That’s it – your customers can immediately setup an account and create their first ticket!
Oh, and its free to get started – in fact, the basic version is free forever! (download for free)
5 MINUTES TO SETUP
Simple & Easy to Use
All you have to do is:
- Install and activate the plugin the normal WordPress way
- Add the SUBMIT-TICKET Page to your menu
That’s it – your customers can immediately setup an account and create their first ticket!
Oh, and its free to get started – in fact, the basic version is free forever! (download for free)
BUT WHEN YOU ARE READY FOR MORE
We Have 28+ Premium Add-ons
We cover almost every major scenario you would encounter on a help-desk.
BASIC FUNCTIONS
- Customize labels
- Accept tickets via email
- Custom priority levels
- FAQ module
- Documentation module
- Cloud storage
- Pre-written responses
INTERMEDIATE FUNCTIONS
- Automatic ticket close for abandoned tickets
- Satisfaction Surveys and Ratings
- Securely collect and store passwords and user ids
- Private agent notes
ADVANCED FUNCTIONS
- Department and Product based ticket routing
- Flexible reports
- Guest tickets
- Public tickets
- Advanced notifications
- Agent productivity and powerpack functions
E-COMMERCE INTEGRATION
- WOOCOMMERCE
- EASY DIGITAL DOWNLOADS
- ENVATO LICENSE VALIDATION
READY FOR MORE?
The Absolute Cutting Edge
We stay on the cutting edge of technology so we’re ready for the good stuff when you are:
- Smart Automated Replies via Artificial Intelligence Engines
- Your own ChatBot or Interface With Facebook Messenger
- A Business Rules Engine for WorkFlow Automation
- Advanced Automated Time and Billing
- A REST API – the first for a WordPress HelpDesk Plugin
- Completely Custom Support Forms Built with Gravity Forms
- Zapier Integration Sends Data to Hundreds of Systems – and Accepts Data From Them Too!
- Revenue Enhancement with Paid Support
Why Not Save Some Time And Start Using The Most Versatile Support Plugin For WordPress Today?
Suitable for A Variety of Industries and Operations
Industries That Use Awesome Support
- Design Agencies
- Envato Vendors
- Special Olympics
- Software Developers
- Holistic Healthcare
- Real Estate
- SEO Providers
- Online Marketers
- Travel Agencies
- Repair shops and services
- Beverage manufacturers and distributors
- Outsourced helpdesk operations
- Museums
- Medical
- Coaches
- Virtual Assistants
- Photographers
- Radio
- Advertising
- Online Stores
- Vending Machine Suppliers
- Lawyers / Legal
A Variety Of Use Cases
How Others Are Using Awesome Support
- External help-desk
- Internal corporate help-desk
- General contact form
- Appointment scheduling
- Todo lists
- Time tracking
- Home Inspections
- Issue collaboration
- Bug Tracking
- Hotel customer requests
- Change management
- Employee requests
- Travel requisitions
- Project management
AWESOME SUPPORT IS THE BEST SUPPORT PLUGIN ON THE PLANET
WHY CHOOSE AWESOME SUPPORT?
AWESOME SUPPORT VS OTHER PLUGINS
We Have:
- A much broader range of functionality than any other help-desk plugin
- Constant active development – new add-ons on average every 3-4 months
- More cutting edge research into areas such as AI and Machine Learning
- More industry research to bring you the functions you need
AWESOME SUPPORT VS CLOUD SERVICES
We Offer:
- The same (or better) functionality as cloud services at a fraction of the cost
- Ownership of your own data
- All the WordPress goodness you’re used to
- Did we mention that we’re so much cheaper especially in the long-run?
GET AWESOME SUPPORT NOW
THESE BUNDLES WILL SAVE YOU 30% – 70%
For the biggest savings you really should check these out!
The Most Versatile Support Plugin For WordPress Can Be Yours Today!
WHAT OTHERS ARE WRITING ABOUT US
This is the third helpdesk plugin I’ve reviewed at this point. No offense to the others, but Awesome Support has the most detailed ticketing system that I’ve seen (assuming you have all of the extensions).
I was incredibly impressed with what it could do.
This WordPress helpdesk plugin offers many free features without having to upgrade.
I don’t think any of the other helpdesk plugins can go toe-to-toe on pure functionality.
WE THINK YOU WILL LOVE IT TOO – CHECK OUT THESE AMAZING NUMBERS
ACTIVE INSTALLS
Countries
DOWNLOADS
Continents
- 5 Stars 85%
- 4 Stars 4%
- 3 Stars 1%
- 2 Stars 3%
- 1 Star 7%
WORDPRESS.ORG RATING
REVIEWS
AWESOME CONTENT: WHITE PAPERS, TUTORIALS, UPDATES AND MORE!
Enhancing Issue Tracking in Awesome Support’s Latest Version 2.0.0
Awesome Support, a popular WordPress ticketing support system, is a valuable tool for businesses and organizations to manage customer inquiries and support requests efficiently. Among its many features, the Issue Tracking add-on is pivotal to helping support agents...
What’s new for the Awesome Support Agent Front-End add-on 2.2.4
Awesome Support is a popular ticketing system plugin for WordPress that provides a comprehensive solution for managing customer support on your website. The platform has recently updated its Agent Front-end add-on, making it even more useful...
Coming Soon: Awesome Support V 6.0
The next version of Awesome Support is due to arrive in early 2019. This new version will bring a couple of major changes to the product as well as a series of small and medium sized changes and a few important bug fixes. You can pick up a pre-release copy here:...