THE MOST AWESOME HELPDESK & SUPPORT PLUGIN FOR WORDPRESS

Make Customer Support A Breeze From Within Your WordPress Site

START PROVIDING SUPPORT RIGHT NOW!

THE BEST SUPPORT PLUGIN FOR WORDPRESS HAS EVERYTHING YOU NEED IN THE BOX!

Complete Ticket History

COMPLETE TICKET HISTORY

Every action ever taken on every ticket is logged. You’re in complete control!

Complete Ticket History

CUSTOMIZABLE EMAIL NOTIFICATIONS

Trigger automatic emails on six key events such as new ticket, ticket replied etc. All text and graphics is completely within your control. Get even more email options and events with our premium add-ons.

Complete Ticket History

AUTOMATIC AGENT ASSIGNMENT

Assign tickets to the agent with the least number of open tickets. Use our smart-agent add-on for even more sophisticated ticket routing.

Complete Ticket History

CUSTOM FIELDS

Add custom fields to your ticket forms, choosing from 13 field types – the most of any helpdesk plugin! Use our premium custom-fields add-on for even more power. Integrate complex logic and powerful forms with the Gravity Forms bridge.

Complete Ticket History

UNLIMITED FILE ATTACHMENTS

What use is a ticket if clients can’t attach files? Multiple attachments to each ticket is supported right out of the box – even in the free version!

Complete Ticket History

TIME TRACKING

Agents can add the time they spent on a ticket and supervisors can adjust the time reported as necessary while maintaining a full log of all edits!

Complete Ticket History

UNLIMITED SUPPORT AGENTS

No per-agent fees with our free plugin or premium extensions. Unlimited agent seats included!

Complete Ticket History

28+ PREMIUM ADD-ONS

Hundreds of additional features are available to solve almost every pain-point you might have.  And each add-on is very affordable – most are available for less than $50.00!

Choose From Four Bundles or 28 Individual Extensions

THREE EASY WAYS TO GET STARTED

Purchase A Bundle

Download Free Plugin

Install From WordPress.org

5 MINUTES TO SETUP

Simple & Easy to Use

All you have to do is:

  • Install and activate the plugin the normal WordPress way
  • Add the SUBMIT-TICKET Page to your menu

That’s it – your customers can immediately setup an account and create their first ticket!

Oh, and its free to get started – in fact, the basic version is free forever!  (download for free)

BUT WHEN YOU ARE READY FOR MORE

We Have 28+ Premium Add-ons

We cover almost every major scenario you would encounter on a help-desk.

BASIC FUNCTIONS

  • Customize labels
  • Accept tickets via email
  • Custom priority levels
  • FAQ module
  • Documentation module
  • Cloud storage
  • Pre-written responses

INTERMEDIATE FUNCTIONS

  • Automatic ticket close for abandoned tickets
  • Satisfaction Surveys and Ratings
  • Securely collect and store passwords and user ids
  • Private agent notes

ADVANCED FUNCTIONS

  • Department and Product based ticket routing
  • Flexible reports
  • Guest tickets
  • Public tickets
  • Advanced notifications
  • Agent productivity and powerpack functions

E-COMMERCE INTEGRATION

  • WOOCOMMERCE
  • EASY DIGITAL DOWNLOADS
  • ENVATO LICENSE VALIDATION

READY FOR MORE?

The Absolute Cutting Edge

We stay on the cutting edge of technology so we’re ready for the good stuff when you are:

  • Smart Automated Replies via Artificial Intelligence Engines
  • Your own ChatBot or Interface With Facebook Messenger
  • A Business Rules Engine for WorkFlow Automation
  • Advanced Automated Time and Billing
  • A REST API – the first for a WordPress HelpDesk Plugin
  • Completely Custom Support Forms Built with Gravity Forms
  • Zapier Integration Sends Data to Hundreds of Systems – and Accepts Data From Them Too!
  • Revenue Enhancement with Paid Support

Why Not Save Some Time And Start Using The Most Versatile Support Plugin For WordPress Today?

Suitable for A Variety of Industries and Operations

Industries That Use Awesome Support

  • Design Agencies
  • Envato Vendors
  • Special Olympics
  • Software Developers
  • Holistic Healthcare
  • Real Estate
  • SEO Providers
  • Online Marketers
  • Travel Agencies
  • Repair shops and services
  • Beverage manufacturers and distributors
  • Outsourced helpdesk operations
  • Museums
  • Medical
  • Coaches
  • Virtual Assistants
  • Photographers
  • Radio
  • Advertising
  • Online Stores
  • Vending Machine Suppliers
  • Lawyers / Legal

A Variety Of Use Cases

How Others Are Using Awesome Support

  • External help-desk
  • Internal corporate help-desk
  • General contact form
  • Appointment scheduling
  • Todo lists
  • Time tracking
  • Home Inspections
  • Issue collaboration
  • Bug Tracking
  • Hotel customer requests
  • Change management
  • Employee requests
  • Travel requisitions
  • Project management

AWESOME SUPPORT IS THE BEST SUPPORT PLUGIN ON THE PLANET

WHY CHOOSE AWESOME SUPPORT?

AWESOME SUPPORT VS OTHER PLUGINS

We Have:

  • A much broader range of functionality than any other help-desk plugin
  • Constant active development – new add-ons on average every 3-4 months
  • More cutting edge research into areas such as AI and Machine Learning
  • More industry research to bring you the functions you need

 

AWESOME SUPPORT VS CLOUD SERVICES

We Offer:

  • The same (or better) functionality as cloud services at a fraction of the cost
  • Ownership of your own data
  • All the WordPress goodness you’re used to
  • Did we mention that we’re so much cheaper especially in the long-run?

 

GET AWESOME SUPPORT NOW

THESE BUNDLES WILL SAVE YOU 30% – 70%

For the biggest savings you really should check these out!

The Most Versatile Support Plugin For WordPress Can Be Yours Today!

WHAT OTHERS ARE WRITING ABOUT US

This is the third helpdesk plugin I’ve reviewed at this point. No offense to the others, but Awesome Support has the most detailed ticketing system that I’ve seen (assuming you have all of the extensions). wplift.com

I was incredibly impressed with what it could do. kevinmuldoon.com

WE THINK YOU WILL LOVE IT TOO – CHECK OUT THESE AMAZING NUMBERS

ACTIVE INSTALLS

Countries

DOWNLOADS

Continents

  • 5 Stars 83%
  • 4 Stars 5%
  • 3 Stars 1%
  • 2 Stars 3%
  • 1 Star 7%

WORDPRESS.ORG RATING

REVIEWS

AWESOME CONTENT: WHITE PAPERS, TUTORIALS, UPDATES AND MORE!

Tutorial: Create Tickets Using Data Pushed From Zapier

Introduction Do you have data in other applications that needs to be pushed into Awesome Support in semi-real-time?  If so, our Zapier integration just might be the perfect way to get it done without writing code.  You will still need some technical skills to get it...

read more