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The most awesome help desk & support plugin for WordPress

Make customer support a breeze from within your WordPress site.
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Start providing support right now

Its free! And everything you need to get started today is built into this WordPress Support Plugin.  Just check out the extensive features that are included for free with this very high quality WordPress helpdesk - or simply click the download link above and take it for a spin yourself!

Complete Ticket History

Complete Ticket History

Every action ever taken on every ticket is logged. You're in complete control!

Customizable Email Notifications

Customizable Email Notifications

Customize all emails to your heart's content. Trigger automatic emails on six key events such as new ticket, ticket replied etc. Get even more email options and events with our premium add-ons.

Automatic Agent Assignment

Automatic Agent Assignment

Assign tickets to the agent with the least number of open tickets. Use our smart-agent add-on for even more sophisticated ticket routing.

Multiple Support Agents

Multiple Support Agents

No per-agent fees with our free plugin or premium extensions. Unlimited agent seats included!

Custom Fields

Custom Fields

Add custom fields to your ticket forms, choosing from 13 field types. Use our premium custom-fields add-on for even more power. Integrate complex logic and powerful forms with the Gravity Forms bridge.

File Attachments To Tickets

File Attachments To Tickets

What use is a ticket if clients can't attach files? Multiple attachments to each ticket is supported right out of the box - even in the free version!

28+ Premium Add-ons

28+ Premium Add-ons

If there's a feature you need, chances are high that we have an add-on for it. From collecting payment for your support tickets to advanced time tracking - we have all the advanced functions you would need to run a small or large support center.

Developer Friendly

Developer Friendly

A REST API combined with numerous hooks and filters make Awesome Support the most developer friendly help desk plugin for WordPress!

Open Source

Open Source

The code is open source and available on GitHub for anyone to contribute to - yep, even you! And translations are available in many languages!

Get Paid For Your Tickets With Our Latest Premium Extension!

Paid Support For WooCommerce (Early Release)

Payment for support services now fully integrated into your help-desk!

Do you charge your customers for support tickets – either on a one-off basis or subscription basis? If so, then you definitely need this super-premium add-on. Use it to create support subscriptions or charge for one-off ticketing support. Tightly integrated with WooCommerce and WooCommerce subscriptions, you have the most powerful WordPress e-commerce solution backing your store integrated with the most powerful WordPress help-desk plugin available today.

$495.00 Learn More

Did you know we have pre-configured product bundles with discounts as high as 60% vs purchasing individually?

Our Products

We have more than two dozen extensions and bundles that will supercharge your already powerful, free Awesome Support WordPress plugin.  Here are just a few of them. Or click to see all add-ons and explore them all!

There are even more add-ons! Paid Support, Guest Tickets, Automatic Ticket Close, Private Credentials For Super Security, Satisfaction Survey, Smart Agent Assignment,  Custom Status, Public Tickets, Remote Tickets and more!

AWESOME SUPPORT BY THE NUMBERS

Key Statistics About Awesome Support

PHP

Works with PHP 7!

Contributors

Code contributors to open source project

Startup Cost

Cost to get started

Compatibilty

Compatible with 99% of all WordPress themes

Extensions

And more under development

Happy Users

and counting

Rating

4.5+ stars, average rating

Downloads

and counting!

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Ready To Go

Everything you need is built-in: multiple support agents, unlimited tickets, auto-assignment of tickets to the first available agent, customizable e-mail notifications, complete ticket history, file attachment to tickets...

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Instant Setup And More

Instant setup, seamless theme integration and add-on extensibility are just some of the awesome features of Awesome Support. It’s also 100% free.

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Limitless Possibilties...

We also have a collection of useful premium add-ons (extension) that increase the functionality of the plugin for a fraction of the cost of a web app. Keep complete control over your data and your clients’ private information with Awesome Support from the safety of your WordPress website.

View Add-ons

Awesome Support transforms your existing WordPress site into a fully functional help desk and ticket system.

It allows agents to manage support tickets submitted by users who are logged in to your site. Download it now and start showing your clients some love today!

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Instant Setup
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Seamless Theme Integration
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Add-on Extensibility
Download Free Plugin

Recent Articles

Supercharge your operations with our informative articles

An EXTENSIVE and In-depth Awesome Support Review

An EXTENSIVE and In-depth Awesome Support Review

We recently commissioned  a research study on Help Desk plugins by hiring an experienced WordPress Read More

New Core And Add-on Releases For 2017 (100+ New Features So Far…)

New Core And Add-on Releases For 2017 (100+ New Features So Far…)

We didn’t publish a first quarter 2017 release article so we’re publishing a first half Read More

White Paper:  What Makes Customer Support Awesome?

White Paper: What Makes Customer Support Awesome?

Download our free white paper to learn the simple things you can do to transform Read More

The High Cost of Free Plugins

The High Cost of Free Plugins

Ok, so this post has little to do with Awesome Support itself; instead its mostly Read More

Tutorial: Create Tickets Using Data Pushed From Zapier

Tutorial: Create Tickets Using Data Pushed From Zapier

Introduction Do you have data in other applications that needs to be pushed into Awesome Read More

40+ New or Enhanced Product Features – 3rd Quarter 2017

40+ New or Enhanced Product Features – 3rd Quarter 2017

In the first half of this year (2017) we introduced over 100 new features across Read More

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Worked out of the box. Easy to configure, great to keep track of support tickets. As I need german mails for my clients, I found it very useful to design the emails myself. Great plugin, makes user contact easier for both sides!
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schokopress

Very good and powerful plugin. I first used the standard version and I was so blown away by it that I bought the whole suite of plugins which makes it for a very powerful solution for my business. I definitely recommend it to anyone looking for a complete support ticket solution. Also the Support Team is top notch and will take the time to answer all your questions and help you as much as they can.
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spontini

It is very useful and great plugin to keep track of support tickets.
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CoolHappy

I was looking for a plugin to handle support requests but wasn’t sure if our clients would convert over to using it over email. Awesome Support has been fantastic, and to my surprise our clients LOVE it. They no longer have to wonder if we received their email, and I no longer have to worry about missing their email or going out of town WITHOUT checking my email constantly. Can’t wait to see how much more awesome this plugin can get.
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PMCJAX

schokopress spontini CoolHappy PMCJAX