Turn Your Expertise into Revenue – How To Charge For Support

Turn Your Expertise into Revenue – How To Charge For Support

Introduction In a world of out-sourcing and virtual everything, more and more small and medium-size business owners are choosing to pay for the support and services they need, at the time they need it, rather than hiring more staff. Paying a moderate retainer to have...
Tutorial: Create Tickets Using Data Pushed From Zapier

Tutorial: Create Tickets Using Data Pushed From Zapier

Introduction Do you have data in other applications that needs to be pushed into Awesome Support in semi-real-time?  If so, our Zapier integration just might be the perfect way to get it done without writing code.  You will still need some technical skills to get it...
Ticket Event Notifications And Alerts In Your Browser

Ticket Event Notifications And Alerts In Your Browser

Over the last few years browsers have started to integrate technology for Push Notifications. What this means is that websites can push alerts directly to you via your browser.  Most sites use these for order notifications or for marketing – alerting you to...
Show Your Ticket Form In A Popup

Show Your Ticket Form In A Popup

Sometimes it would be nice to see your ticket in a popup – for example: This can be done a couple of ways: By creating a Gravity Forms form combined with our Email Support Addon and using it’s short code in any compatible popup maker.  We demonstrated how...