Articles

Version 5.5.0 has been released to the WordPress.org repository and is now generally available for new and existing users.  This version  brings with it a number of new features and tweaks. Among them are: Email template sets GDPR and privacy related enhancements Printing enhancements Improvements to attachments handling Search improvements Improved audit trails (i.e.: a […]

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Version 3.0 of our Private Notes extension is a major release that will coincide with the release of Awesome Support 5.5.0.  It includes three major feature updates which makes this the biggest update this add-on has ever seen! New: Alert Other Agents When Notes Are Created Awesome Support allows up to two other agents to […]

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One of the hidden features of Version 5.0 of Awesome Support was the introduction of a new Awesome Support template for creating add-ons. Prior versions of the template involved more than 100 lines of repetitive code.  This meant that each add-on would have the same 100+ lines of code with only a few words changing.  […]

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Here are some of the enhancements we’ve made across our add-on’s product portfolio in the 2nd quarter of 2018 – and the 2nd quarter isn’t even over yet! Core Version 5.0 and 5.1 We released a significant update to the core plugin (version 5.0) at the end of the 1st quarter – you can read […]

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Dozens of updates, tweaks and fixes are included in this new release. A modified user interface for agents, options for redirection, easier access to email template tags, additional WooCommerce integration points and custom redirects are just some of the new features.

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Its February 2018, barely 5 weeks into the year and we’re set to deliver a variety of updates to many of our add-ons.  If you have a license that has not expired then you should automatically receive these updates via your WordPress dashboard. We also delivered two new add-ons to kick off the year:  Service […]

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Even though we released a few versions of Awesome Support Core since our last blog post highlighting  the 4.1.0 release, we haven’t actually written an article about them.  So, this is a “catch-up” article covering everything between 4.1.0 and this latest release, 4.3.2. Security Fixes The most important highlight for this 4.3.2 release is a […]

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In the first half of this year (2017) we introduced over 100 new features across our product catalog.   This quarter, we have introduced over 40 new or enhanced features across our product line along with THREE new add-ons!  Read-on to find out more! Power-pack (Productivity) Whew – this one had a whole bunch of […]

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Earlier in 2017 we released version 4.0.0 of Awesome Support which was a major update with over 40 new features/fixes/enhancements.  We have followed that release with five interim releases and now we’re proud to release version 4.1.0 which is a more significant update that also rolls up all the changes from the five interim releases. […]

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We didn’t publish a first quarter 2017 release article so we’re publishing a first half 2017 release article instead.  Its been quite a busy year so far.  Over our entire suite of products we probably added 100+ new features or enhancements!  So if you own a license to an Awesome Support bundle or add-on – […]

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Awesome Support Core – Version 4.0.0 Version 4.0.0 of the Awesome Support Help-desk Plugin is chock-full of enhancements and requested features along with many fixes and enhancements.  This is a MAJOR update and includes breaking changes so it is important to test the update before installing in your production environment. Additionally, new version of key add-ons […]

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We just pushed a major free update to the WordPress.org repository with over 40 enhancements, fixes and tweaks.  But, we figured you might prefer a top 10 list instead of reading through an exhaustive list of everything that’s in the new version. In no particular order, here are the top 10 new features (at least […]

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