Articles

The next version of Awesome Support is due to arrive in early 2019.  This new version will bring a series of relatively small changes and a few important bug fixes. You can pick up a pre-release copy here: Release Candidate. When installing this pre-release version, please make sure it ends up in the awesome-support folder […]

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Sometimes, small things can make a huge difference so we try to make minor useful updates to as many add-ons as we can throughout the year.  And, of course, we issue updates to address compatibility issues with new core Awesome Support releases and to fix bugs. Below are some of our smaller recent updates spanning […]

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It has been a while since we’ve added new features to our Canned Responses add-on.  With this release we aim to make up for lost time though.  Here is what you can look forward to in this new update: Assign and Filter Canned Responses By Categories This module has always been about simplicity – one-click […]

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Version 5.5. of Awesome Support was a major release with many new and enhanced features.  But, while this new version, 5.8, features only a couple of major changes in comparison, it sets the stage for some additional important enhancements in the future, especially with the integration of our REST API. Version 5.8 is the start […]

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Version 5.5.0 has been released to the WordPress.org repository and is now generally available for new and existing users.  This version  brings with it a number of new features and tweaks. Among them are: Email template sets GDPR and privacy related enhancements Printing enhancements Improvements to attachments handling Search improvements Improved audit trails (i.e.: a […]

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Version 3.0 of our Private Notes extension is a major release that will coincide with the release of Awesome Support 5.5.0.  It includes three major feature updates which makes this the biggest update this add-on has ever seen! New: Alert Other Agents When Notes Are Created Awesome Support allows up to two other agents to […]

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One of the hidden features of Version 5.0 of Awesome Support was the introduction of a new Awesome Support template for creating add-ons. Prior versions of the template involved more than 100 lines of repetitive code.  This meant that each add-on would have the same 100+ lines of code with only a few words changing.  […]

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Here are some of the enhancements we’ve made across our add-on’s product portfolio in the 2nd quarter of 2018 – and the 2nd quarter isn’t even over yet! Core Version 5.0 and 5.1 We released a significant update to the core plugin (version 5.0) at the end of the 1st quarter – you can read […]

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Dozens of updates, tweaks and fixes are included in this new release. A modified user interface for agents, options for redirection, easier access to email template tags, additional WooCommerce integration points and custom redirects are just some of the new features.

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Its February 2018, barely 5 weeks into the year and we’re set to deliver a variety of updates to many of our add-ons.  If you have a license that has not expired then you should automatically receive these updates via your WordPress dashboard. We also delivered two new add-ons to kick off the year:  Service […]

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Even though we released a few versions of Awesome Support Core since our last blog post highlighting  the 4.1.0 release, we haven’t actually written an article about them.  So, this is a “catch-up” article covering everything between 4.1.0 and this latest release, 4.3.2. Security Fixes The most important highlight for this 4.3.2 release is a […]

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In the first half of this year (2017) we introduced over 100 new features across our product catalog.   This quarter, we have introduced over 40 new or enhanced features across our product line along with THREE new add-ons!  Read-on to find out more! Power-pack (Productivity) Whew – this one had a whole bunch of […]

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