Articles

2018 was a big year for Awesome Support.  With three major releases along with a series of new add-ons and updates, we added more than 100 new function points to our product suite!  Its fair to say that we have put even more distance between ourselves and our competitors! Kicking off the year on a […]

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The next version of Awesome Support is due to arrive in early 2019.  This new version will bring a series of small and medium sized changes as well as a few important bug fixes. You can pick up a pre-release copy here: Release Candidate. We do feel that this release candidate is stable enough for […]

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We’re taking a page out of the playbooks of large software companies and creating a 2019 product launch event.  Except ours will last a whole quarter instead of just one day.  The launch event will see new us introducing new add-ons as well as upgrades to existing ones.  And it will all revolve around a […]

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We’re taking a page out of the playbooks of large software companies and creating a 2019 product launch event.  Except ours will last a whole quarter instead of just one day.  The launch event will see new us introducing new add-ons as well as upgrades to existing ones.  And it will all revolve around a […]

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Sometimes, small things can make a huge difference so we try to make minor useful updates to as many add-ons as we can throughout the year.  And, of course, we issue updates to address compatibility issues with new core Awesome Support releases and to fix bugs. Below are some of our smaller recent updates spanning […]

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It has been a while since we’ve added new features to our Canned Responses add-on.  With this release we aim to make up for lost time though.  Here is what you can look forward to in this new update: Assign and Filter Canned Responses By Categories This module has always been about simplicity – one-click […]

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Version 5.5. of Awesome Support was a major release with many new and enhanced features.  But, while this new version, 5.8, features only a couple of major changes in comparison, it sets the stage for some additional important enhancements in the future, especially with the integration of our REST API. Version 5.8 is the start […]

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Version 5.5.0 has been released to the WordPress.org repository and is now generally available for new and existing users.  This version  brings with it a number of new features and tweaks. Among them are: Email template sets GDPR and privacy related enhancements Printing enhancements Improvements to attachments handling Search improvements Improved audit trails (i.e.: a […]

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Version 3.0 of our Private Notes extension is a major release that will coincide with the release of Awesome Support 5.5.0.  It includes three major feature updates which makes this the biggest update this add-on has ever seen! New: Alert Other Agents When Notes Are Created Awesome Support allows up to two other agents to […]

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One of the hidden features of Version 5.0 of Awesome Support was the introduction of a new Awesome Support template for creating add-ons. Prior versions of the template involved more than 100 lines of repetitive code.  This meant that each add-on would have the same 100+ lines of code with only a few words changing.  […]

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Here are some of the enhancements we’ve made across our add-on’s product portfolio in the 2nd quarter of 2018 – and the 2nd quarter isn’t even over yet! Core Version 5.0 and 5.1 We released a significant update to the core plugin (version 5.0) at the end of the 1st quarter – you can read […]

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Dozens of updates, tweaks and fixes are included in this new release. A modified user interface for agents, options for redirection, easier access to email template tags, additional WooCommerce integration points and custom redirects are just some of the new features.

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