9 Cool Things You Can Do With The Email Support Addon

9 Cool Things You Can Do With The Email Support Addon

Version 5.0 of the Email Add-on brings new power to your help desk operations – especially if most of your tickets or replies are managed via email.  So here are 9 very cool things you can do with this add-on: 1. Set up dedicated mailboxes The Email Support...
Show Your Ticket Form In A Popup

Show Your Ticket Form In A Popup

Sometimes it would be nice to see your ticket in a popup – for example: This can be done a couple of ways: By creating a Gravity Forms form combined with our Email Support Addon and using it’s short code in any compatible popup maker.  We demonstrated how...
Setup A Contact Form That Creates A New Ticket

Setup A Contact Form That Creates A New Ticket

Introduction Have you ever wished that your general contact form would create a new ticket?  Here is how you can do this using Gravity Forms and our Email Support add-on. The idea is that you use the Gravity Forms builder to create the form and then send it directly...
Prettify Your Awesome Support Emails

Prettify Your Awesome Support Emails

The notification emails that Awesome Support includes are relatively basic.  This is by design – they will work even with the most basic email clients.  However, customers have often asked for “prettier” default emails.  One quick way to accomplish...
Ticket Assignment and Default Assignee

Ticket Assignment and Default Assignee

Following a number of questions on the support forums, I decided it is time to clarify one thing about Awesome Support: how does the ticket assignment works. It seems that this process is not well understood. There are lots of confusions between the auto-assignment...
Migrating from version 2 to version 3

Migrating from version 2 to version 3

Awesome Support used to be distributed through CodeCanyon. Up until version 2.1.4 it was the only option you had to purchase the plugin. For several reasons, we have decided to distribute the plugin for free starting from version 3. However, if you purchased it from...
Setting Up Mandrill with Awesome Support

Setting Up Mandrill with Awesome Support

As of April 27 2016, Mandrill is no longer a standalone service and has been integrated into MailChimp as a paid option. Free plans are no longer offered. Mandrill is transactional (one-to-one) e-mail infrastructure developed by MailChimp. It was released in 2012 by a...