Awesome Support Documentation

Installation

Installation Instructions For Awesome Support

Install Directly From WordPress.ORG

The easiest way to install Awesome Support is from WordPresss.org.  Follow these steps:

  • In the WordPress Admin dashboard select Plugins->Add new
  • You should now see a screen with a list of popular plugins as determined by WordPress.org.
  • In the search box on the upper right, type Awesome Support  and press the ENTER key.
  • You should see Awesome Support listed somewhere in the first row of the search results (usually #1)
  • Click the INSTALL button
  • Once the installation is finished click ACTIVATE.

That’s it – the plugin is installed.

Install From File

You can download the plugin file directly – either from WordPress.org or from www.getawesomesupport.com.  If you have the file, you can upload it to your WordPress installation as follow:

  • In the WordPress Admin dashboard select Plugins->Add new
  • You should now see a screen with a list of popular plugins as determined by WordPress.org.  At the top left is a button labelled Upload Plugin. Click on it.
  • You should see a dialog box asking for the plugin file.  Navigate to your desktop and choose the file you downloaded in the first step of this procedure then click the Open button at the bottom of the dialog box
  • You should now be back in the main Add plugin screen with the filename filled out.  Just click the Install Now button.
  • If all goes well you will see a new screen with a link that says Activate Plugin.  Click on it.  That will complete the plugin installation process.

Troubleshooting

If you get a “directory already exists” error message, you will need to use FTP to upload the updated plugin to the folder that already exists.  Check with your hosting provider for instructions on how to use FTP to upload files.  Please make sure you “unzip” the plugin files before uploading them via FTP.

Watch the video

 

Awesome Support Core