Awesome Support Documentation

Introduction to Smart Replies

The Awesome Support Smart Replies add-on allow users to automatically get help via a number of sources.  You can configure the plugin to offer users automated help from three sources:

  • Facebook Messenger
  • A chat-box widget on your site
  • Via email when new tickets are submitted.

When queries are submitted from any of these sources, Awesome Support can be configured to search one or more data stores to return a set of links to the user. You can configure the add-on to search any of the following:

Locally configured results are always searched first followed by either WordPress Custom Post types OR Dialogflow.  Custom Post Types and Dialogflow cannot be enabled simultaneously – if Dialogflow is enabled then searching Custom Post Types is automatically disabled.