With the Documentation add-on you can create beautiful documentation that your users will love. Additionally, agents can search for documentation directly inside of tickets and automatically respond to tickets with a personalized message that includes their chosen documentation link.
Agents can also respond to a ticket and automatically create a documentation item.
Documentation can be created with sections, chapters, tags/categories and even versions. Here is an image that shows where each sub-item appears:
Additionally, most visual aspect of the user interface can be modified on the settings screen. These include:
Finally, it is important to note that when documentation items are being viewed your theme is NOT being used! You will get the visual layout you see above!