If you wish to customize the FAQ page, there are two ways of doing it. The solution that is right for you will depend on whether or not you’re a developer.
If you’re not familiar with the templates hierarchy and don’t know how to write a theme template, this is the solution you wanna go for.
Assuming that your theme has several page templates available and you want to use one of these templates, you can do so by following those steps:
The FAQ is a standard WordPress post type registered as
faq. This means that you can customize its archive page using the standard WordPress templates hierarchy.
Simply create a new file called
archive-faq.php in your theme and customize your archive from there. You can copy/paste
archive.php to use as a starter template.