Awesome Support Documentation

Customizing the FAQ Page

If you wish to customize the FAQ page, there are two ways of doing it. The solution that is right for you will depend on whether or not you’re a developer.

Page Template

If you’re not familiar with the templates hierarchy and don’t know how to write a theme template, this is the solution you wanna go for.

Assuming that your theme has several page templates available and you want to use one of these templates, you can do so by following those steps:

  1. Create a new page (you can call it Frequestly Asked Questions for instance)
  2. Select the appropriate page template – most full-featured themes have an option for this in a metabox on the right side
  3. In the content editor, paste the shortcode [faq]

FAQ Single Archive

The FAQ is a standard WordPress post type registered as faq. This means that you can customize its archive page using the standard WordPress templates hierarchy.

Simply create a new file called archive-faq.php in your theme and customize your archive from there. You can copy/paste archive.php to use as a starter template.