ADMIN: Overview
When Awesome Support is installed, it is ready to go right out of the box. However, there are numerous options you can use to fine-tune its behavior. Almost all of these options are located in the TICKETS->SETTINGS screen.
Some of the many options you can configure include the following:
- Enable or disable products
- Enable or disable departments
- Enable or disable the priority field
- Enable or disable the channel field
- Enable or disable time tracking
- Configure the colors used for various statuses
- Configure the terms and conditions text
- Configure privacy options
- The number and type of file uploads allowed on each ticket
- Whether or not agents and admin can see just their own tickets or all tickets
- The slug used in the URL for each ticket
- Enter or remove licenses
- Control the default assignee (agent), the order in which replies appear, the number of replies per page for each ticket and more.
Additionally, with third party tools you can tighten or loosen your security by assigning WordPress Capabilities to various roles.
Almost all premium add-ons will also include their configuration options in TICKETS->SETTINGS, adding their own tabs to the screen as necessary.
Here is an example screen with no add-ons enabled:
And here is an example of the screen with many add-ons enabled:
More Topics In Awesome Support Core
- Awesome Support
- How To Create A Ticket On Behalf Of The Client?
- What's New In Awesome Support
- Installation
- Post Installation – What You Need To Know (Quick Start)
- Post Installation - Enter Your First Ticket (As A Customer)
- Post Installation: Adjust Security
- Basic Admin: Add An Agent
- Basic Admin: Turn Off Ticket Assignment To An Agent
- Agent Functions: Manage The Ticket List
- Using POEDITOR.COM For Translations
- Agent Functions: View All Tickets
- Agent Functions: Navigate To A Ticket (View Ticket)
- Agent Functions: Explore The Ticket Interface
- Agent Functions: Reply To A Ticket
- Agent Functions: Close A Ticket
- Agent Functions: Add An Internal Note (Premium)
- Agent Functions: Track Time Spent On A Ticket (Basic)
- WPML and POLYLANG
- ADMIN: User Registration Options
- ADMIN: Configure Products
- ADMIN: Synchronize Products With WooCommerce And Easy Digital Downloads
- ADMIN: WooCommerce Integration (Basic)
- ADMIN: Configure Departments
- ADMIN: Configure Email Alerts
- ADMIN: Email Template Sets
- ADMIN: Configure Priorities
- ADMIN: Configure Channels
- ADMIN: Configure Status Colors
- ADMIN: Short Codes And Pages
- ADMIN: Multiple Agents Per Ticket
- ADMIN: Basic Time Tracking
- ADMIN: Misc Display Options For Agents and Admins
- ADMIN: Misc Display Options For Customers (Front-end Users)
- ADMIN: Misc Display Permissions
- ADMIN: Misc Display Options (Advanced)
- ADMIN: File Upload Options
- ADMIN: Deleting Attachments (Manual and Automatic)
- ADMIN: Advanced System Options
- ADMIN: Audit Trail Options
- ADMIN: Handling Existing Users After Installation
- ADMIN: Roles And Capabilities
- Roles and Capabilities Table
- ADMIN: Roles And Capabilities In Add-ons
- ADMIN: WP-CONFIG Options
- ADMIN: Multiple Ticket Forms
- ADMIN: Multi-Vendor Marketplaces
- Multisite Considerations
- Known Plugin Incompatibilities and Conflicts
- Cookies
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