When Awesome Support is installed, it is ready to go right out of the box. However, there are numerous options you can use to fine-tune its behavior. Almost all of these options are located in the TICKETS->SETTINGS screen.
Some of the many options you can configure include the following:
Additionally, with third party tools you can tighten or loosen your security by assigning WordPress Capabilities to various roles.
Almost all premium add-ons will also include their configuration options in TICKETS->SETTINGS, adding their own tabs to the screen as necessary.
Here is an example screen with no add-ons enabled:
And here is an example of the screen with many add-ons enabled: