Awesome Support Documentation

Roles and Capabilities Table

This table outlines the Awesome Support custom WordPress capabilities attached to each of the four  Awesome Support custom roles in a new installation of Awesome Support.

Tip: You might not be able to view this table unless you are logged into your account. We’re working on fixing this issue (weird CSS stuff).  In the meanwhile, if you are logged out of your account or you do not have an account you can see a mini version of this table here.
Capabilities
  • view_ticket
  • view_private_ticket
  • edit_ticket
  • edit_other_ticket
  • delete_ticket
  • delete_private_ticket
  • delete_reply
  • delete_private_ticket
  • delete_other_ticket
  • assign_ticket
  • close_ticket
  • reply_ticket
  • settings_tickets
  • ticket_taxonomy
  • create_ticket
  • attach_files
  • view_all_tickets
  • view_unassigned_tickets
  • manage_licenses_for_awesome_support
  • administer_awesome_support
  • ticket_manage_tags
  • ticket_edit_tags
  • ticket_delete_tags
  • ticket_manage_products
  • ticket_edit_products
  • ticket_delete_products
  • ticket_manage_departments
  • ticket_edit_departments
  • ticket_delete_departments
  • ticket_manage_priorities
  • ticket_edit_priorities
  • ticket_delete_priorities
  • ticket_manage_channels
  • ticket_edit_channels
  • ticket_delete_channels
  • assign_ticket_creator (5.0)
  • ticket_manage_privacy (5.2)
  • ticket_manage_ticket_type (5.9)
  • ticket_edit_ticket_type (5.9)
  • ticket_delete_ticket_type (5.9)
  • ticket_manage_ticket_templates (5.9)
 
Support Supervisor
$20 / month

  • view_ticket

  • view_private_ticket

  • edit_ticket

  • edit_other_ticket

  • delete_ticket

  • delete_private_ticket

  • delete_reply

  • delete_private_ticket

  • delete_other_ticket

  • assign_ticket

  • close_ticket

  • reply_ticket

  • settings_tickets

  • ticket_taxonomy

  • create_ticket

  • attach_files

  • view_all_tickets

  • view_unassigned_tickets

  • manage_licenses_for_awesome_support

  • administer_awesome_support

  • ticket_manage_tags

  • ticket_edit_tags

  • ticket_delete_tags

  • ticket_manage_products

  • ticket_edit_products

  • ticket_delete_products

  • ticket_manage_departments

  • ticket_edit_departments

  • ticket_delete_departments

  • ticket_manage_priorities

  • ticket_edit_priorities

  • ticket_delete_priorities

  • ticket_manage_channels

  • ticket_edit_channels

  • ticket_delete_channels

  • assign_ticket_creator (5.0)

  • ticket_manage_privacy (5.2)

  • ticket_manage_ticket_type (5.9)

  • ticket_edit_ticket_type (5.9)

  • ticket_delete_ticket_type (5.9)

  • ticket_manage_ticket_templates (5.9)

Support Manager
$20 / month

  • view_ticket

  • view_private_ticket

  • edit_ticket

  • edit_other_ticket

  • delete_ticket

  • delete_private_ticket

  • delete_reply

  • delete_private_ticket

  • delete_other_ticket

  • assign_ticket

  • close_ticket

  • reply_ticket

  • settings_tickets

  • ticket_taxonomy

  • create_ticket

  • attach_files

  • view_all_tickets

  • view_unassigned_tickets

  • manage_licenses_for_awesome_support

  • administer_awesome_support

  • ticket_manage_tags

  • ticket_edit_tags

  • ticket_delete_tags

  • ticket_manage_products

  • ticket_edit_products

  • ticket_delete_products

  • ticket_manage_departments

  • ticket_edit_departments

  • ticket_delete_departments

  • ticket_manage_priorities

  • ticket_edit_priorities

  • ticket_delete_priorities

  • ticket_manage_channels

  • ticket_edit_channels

  • ticket_delete_channels

  • assign_ticket_creator (5.0)

  • ticket_manage_privacy (5.2)

  • ticket_manage_ticket_type (5.9)

  • ticket_edit_ticket_type (5.9)

  • ticket_delete_ticket_type (5.9)

  • ticket_manage_ticket_templates (5.9)

Support Agent
$20 / month

  • view_ticket

  • view_private_ticket

  • edit_ticket

  • edit_other_ticket

  • delete_ticket

  • delete_private_ticket

  • delete_reply

  • delete_private_ticket

  • delete_other_ticket

  • assign_ticket

  • close_ticket

  • reply_ticket

  • settings_tickets

  • ticket_taxonomy

    -

  • create_ticket

  • attach_files

  • view_all_tickets

  • view_unassigned_tickets

  • manage_licenses_for_awesome_support

  • administer_awesome_support

  • ticket_manage_tags

  • ticket_edit_tags

  • ticket_delete_tags

  • ticket_manage_products

  • ticket_edit_products

  • ticket_delete_products

  • ticket_manage_departments

  • ticket_edit_departments

  • ticket_delete_departments

  • ticket_manage_priorities

  • ticket_edit_priorities

  • ticket_delete_priorities

  • ticket_manage_channels

  • ticket_edit_channels

  • ticket_delete_channels

  • assign_ticket_creator (5.0)

  • ticket_manage_privacy (5.2)

  • ticket_manage_ticket_type (5.9)

  • ticket_edit_ticket_type (5.9)

  • ticket_delete_ticket_type (5.9)

  • ticket_manage_ticket_templates (5.9)

Support User
$20 / month

  • view_ticket

  • view_private_ticket

  • edit_ticket

  • edit_other_ticket

  • delete_ticket

  • delete_private_ticket

  • delete_reply

  • delete_private_ticket

  • delete_other_ticket

  • assign_ticket

  • close_ticket

  • reply_ticket

  • settings_tickets

  • ticket_taxonomy

    -

  • create_ticket

  • attach_files

  • view_all_tickets

  • view_unassigned_tickets

  • manage_licenses_for_awesome_support

  • administer_awesome_support

  • ticket_manage_tags

  • ticket_edit_tags

  • ticket_delete_tags

  • ticket_manage_products

  • ticket_edit_products

  • ticket_delete_products

  • ticket_manage_departments

  • ticket_edit_departments

  • ticket_delete_departments

  • ticket_manage_priorities

  • ticket_edit_priorities

  • ticket_delete_priorities

  • ticket_manage_channels

  • ticket_edit_channels

  • ticket_delete_channels

  • assign_ticket_creator (5.0)

  • ticket_manage_privacy (5.2)

  • ticket_manage_ticket_type (5.9)

  • ticket_edit_ticket_type (5.9)

  • ticket_delete_ticket_type (5.9)

  • ticket_manage_ticket_templates (5.9)

Note: This table applies to Awesome Support Core Version 4.0 and later.

More Topics In Awesome Support Core