Awesome Support Documentation

Setup Your Slack Configuration

Step 1: Configure Webhook In Your Slack Account

In order to receive notifications in your slack channel you must first configure a Webhook inside your slack account.  You can do that here:  https://my.slack.com/services/new/incoming-webhook/

Step 2:  Configure the Awesome Support Notifications Add-on To Use Your New Webhook

Now that your Slack webhook is set up in your account, its time to tell Awesome Support about it.

  • Go to the TICKETS->SETTINGS->NOTIFICATIONS tab
  • Scroll down to the Slack section
  • Click the checkbox next to Enable Slack Notifications
  • Fill in the Webhook URL that you got from step 1 above.
  • Provide a name and an icon in the areas provided
  • Scroll all the way down and click the Save Changes button at the bottom of the page