Awesome Support Documentation

Using Template Tags

When setting up the contents of a ticket or ticket template, you have the ability to use replaceable template tags.

With these tags, you can set up triggered tickets that are personalized for the recipient.  Below is the list of tags that you can use.

For WooCommerce

{wc.order.order_number}
{wc.order.order_key}
{wc.order.customer_id}
{wc.order.user_id}
{wc.order.billing_first_name}
{wc.order.billing_last_name}
{wc.order.billing_company}
{wc.order.billing_address_1}
{wc.order.billing_address_2}
{wc.order.billing_city}
{wc.order.billing_state}
{wc.order.billing_postcode}
{wc.order.billing_country}
{wc.order.billing_email}
{wc.order.billing_phone}
{wc.order.shipping_first_name}
{wc.order.shipping_last_name}
{wc.order.shipping_company}
{wc.order.shipping_address_1}
{wc.order.shipping_address_2}
{wc.order.shipping_city}
{wc.order.shipping_state}
{wc.order.shipping_postcode}
{wc.order.shipping_country}
{wc.order.payment_method}
{wc.order.payment_method_title}
{wc.order.transaction_id}
{wc.order.customer_ip_address}
{wc.order.customer_user_agent}
{wc.order.created_via}
{wc.order.customer_note}
{wc.order.date_completed}
{wc.order.date_paid}
{wc.order.cart_hash}
{wc.order.shipping_address_map_url}
{wc.order.formatted_billing_full_name}
{wc.order.formatted_shipping_full_name}
{wc.order.formatted_billing_address}
{wc.order.formatted_shipping_address}

For AutomateWoo

{aw.customer.email}
{aw.customer.first_name}
{aw.customer.last_name}
{aw.customer.full_name}
{aw.customer.order_count}
{aw.customer.total_spent}
{aw.customer.country}
{aw.customer.state}
{aw.customer.city}
{aw.customer.postcode}
{aw.customer.phone}
{aw.customer.company}
{aw.customer.generate_coupon}
{aw.customer.meta}
{aw.customer.user_id}
{aw.customer.tags}
{aw.customer.unsubscribe_url}
{aw.order.id}
{aw.order.number}
{aw.order.status}
{aw.order.date}
{aw.order.total}
{aw.order.itemscount}
{aw.order.items}
{aw.order.cross_sells}
{aw.order.related_products}
{aw.order.billing_phone}
{aw.order.billing_address}
{aw.order.shipping_address}
{aw.order.view_url}
{aw.order.payment_url}
{aw.order.reorder_url}
{aw.order.shipping_method}
{aw.order.payment_method}
{aw.order.meta}
{aw.order.meta_date}
{aw.order.customer_note}
{aw.order.customer_details}
{aw.shop.title}
{aw.shop.tagline}
{aw.shop.url}
{aw.shop.admin_email}
{aw.shop.current_datetime}
{aw.shop.products}