Awesome Support Documentation

Importing From Zendesk

It is very important that you disable ALL other Awesome Support add-ons before using the importer. The only plugins that should be active is AWESOME SUPPORT and the AWESOME SUPPORT IMPORTER!

You will need the following information from your Zendesk account:

  1. The subdomain for your Help Desk account
  2. Your account’s email address
  3. A Zendesk API Token

After you have acquired this information you can import tickets into Awesome Support as follows:

  • Go to Tickets->Importer
  • Select ZENDESK as the Help Desk Provider  in the first field.
  • Enter your sub-domain – only enter the first part.  For example if your subdomain is, you will only enter mycompanyname.
  • Enter the email associated with your Zendesk account.
  • Copy the API token and then paste it into the Importer’s “Help Desk’s API Token” field.
  • If you’d like to get tickets within a certain date range, select that range in the date fields.
  • Click the “Save” button. The information you entered is saved.
  • Click on the “Import Tickets” button.
  • Stay on this page. Please be patient, as it can take awhile. Take a break while it does its work.