After installation, the key questions you’re probably asking are:
In order for users to submit their ticket you first need to add the submit ticket page to your menu. The SUBMIT TICKET page is automatically installed for you – the actual URL depends on your permalinks settings.
To have it show up on the front end of your site, you still need to add it to your menus. Normally, the configuration wizard would have added this to one of your menus. But, if that wizard was not completed, you should add the page to at least one of your visible menus now.
To do this, All you need to do is go to your WordPress APPEARANCE->MENU screen and drag the SUBMIT TICKET page to one of your site menus.
If you are installing the plugin into an existing site where users are already created you might need to update their security in order to allow them access to the ticket system. There are two ways to do this:
Agents access tickets on the back end via wp-admin. By default only the Admin is set up as an agent. You will have to add other users as agents (see documentation below). Support Tickets are accessed under the TICKETS->ALL TICKETS menu option.
An installation and overview video can be found on our videos page: https://www.getawesomesupport.com/videos.