After the extension is installed the following widgets are automatically shown on the WordPress admin dashboard:
Shows the number of tickets that were closed today, yesterday, this week, last week etc.
Shows a count of open tickets by status. This gives you the most important metric of your support operation – the higher the numbers on here, the busier you’re liable to be. It also allows you to immediately see how many high priority tickets you have to deal with!
This shows the same data in the chart above – just in text form.
This widget is a chart of the number of open tickets for each priority level.
Displays the number of tickets open for each agent broken down by the number of days each ticket has been open. This allows you to quickly see how many “old” tickets each agent has in their queue.
Displays the number of tickets open for each product broken down by the number of days each ticket has been open. This allows you to quickly see how many “old” tickets are pending for each product or if any product requires shifting additional agents to process the backlog.