Awesome Support Documentation

Configure Widgets

The Admin Report Widgets include an extensive set of options that control how they are displayed.  In particular you can control:

  • Which reports and charts are shown in the dashboard.
  • The type of chart for each chart widget
  • The colors used in the charts
  • Some other misc elements such as whether or not the axis are shown and the size of the x-axis font.

The Configuration Tabs

Because there are numerous options for each widget, the configuration options have been broken out into three tabs:

  • Report Widgets #1:  Controls the visibility and options for the “detailed” reports – these are primarily the reports you saw in version 1.0 except now you have many more options
  • Report Widgets #2:  Controls the visibility and options for the “summary” charts – these are reports that are new to version 2.0
  • Report Widgets #3: Contains default options for charts.  These primarily affect the “detailed”chart  reports since those do not have many individual options.

Enable/Disable Widgets

You can enable and disable widgets that you never use.  This is recommended because each widget will consume resources every time you view your WordPress admin dashboard.

  • Go to the TICKETS->SETTINGS->REPORT WIDGETS tabs
  • Enable/Disable the checkbox next to the widgets you would like to view / hide
  • Click the SAVE CHANGES button at the bottom of the screen

Change Colors For Charts

  • Go to the TICKETS->SETTINGS->REPORT WIDGETS tab
  • Change the colors for the various elements shown
  • Click the SAVE CHANGES button at the bottom of the screen

Change The Chart Types

  • Go to the TICKETS->SETTINGS->REPORT WIDGETS tab
  • Change the chart types – you can set a default chart type and specify specific types for the PRODUCT, AGENT, PRIORITY and CHANNEL widgets
  • Click the SAVE CHANGES button at the bottom of the screen