Agent Functions: View All Tickets
All agents view and respond to tickets on WordPress’s admin (‘wp-admin’). To access the Tickets console:
- Log in to ‘wp-admin’ – the URL is usually https://www.yourdomain.com/wp-admin
- Click on the TICKETS->All Tickets option (TICKETS is the main menu option in the WordPress Admin menu located on the left side of the dashboard)
Your tickets list should look similar to below – depending on the options you have turned on.
The default is to show only OPEN tickets. To view and respond to an open ticket just click on the title of the ticket.
More Topics In Awesome Support Core
- Awesome Support
- How To Create A Ticket On Behalf Of The Client?
- What's New In Awesome Support
- Installation
- Post Installation – What You Need To Know (Quick Start)
- Post Installation - Enter Your First Ticket (As A Customer)
- Post Installation: Adjust Security
- Basic Admin: Add An Agent
- Basic Admin: Turn Off Ticket Assignment To An Agent
- Agent Functions: Manage The Ticket List
- Using POEDITOR.COM For Translations
- Agent Functions: Navigate To A Ticket (View Ticket)
- Agent Functions: Explore The Ticket Interface
- Agent Functions: Reply To A Ticket
- Agent Functions: Close A Ticket
- Agent Functions: Add An Internal Note (Premium)
- Agent Functions: Track Time Spent On A Ticket (Basic)
- WPML and POLYLANG
- ADMIN: Overview
- ADMIN: User Registration Options
- ADMIN: Configure Products
- ADMIN: Synchronize Products With WooCommerce And Easy Digital Downloads
- ADMIN: WooCommerce Integration (Basic)
- ADMIN: Configure Departments
- ADMIN: Configure Email Alerts
- ADMIN: Email Template Sets
- ADMIN: Configure Priorities
- ADMIN: Configure Channels
- ADMIN: Configure Status Colors
- ADMIN: Short Codes And Pages
- ADMIN: Multiple Agents Per Ticket
- ADMIN: Basic Time Tracking
- ADMIN: Misc Display Options For Agents and Admins
- ADMIN: Misc Display Options For Customers (Front-end Users)
- ADMIN: Misc Display Permissions
- ADMIN: Misc Display Options (Advanced)
- ADMIN: File Upload Options
- ADMIN: Deleting Attachments (Manual and Automatic)
- ADMIN: Advanced System Options
- ADMIN: Audit Trail Options
- ADMIN: Handling Existing Users After Installation
- ADMIN: Roles And Capabilities
- Roles and Capabilities Table
- ADMIN: Roles And Capabilities In Add-ons
- ADMIN: WP-CONFIG Options
- ADMIN: Multiple Ticket Forms
- ADMIN: Multi-Vendor Marketplaces
- Multisite Considerations
- Known Plugin Incompatibilities and Conflicts
- Cookies
Search