Awesome Support includes a number of configuration options to control the size of display lists for administrators and agents as well as other useful misc global display options. To access and update these:
Go to the TICKETS->SETTINGS->GENERAL tab
The first section is labeled GENERAL ADMIN AND AGENT OPTIONS – this is where most of the display options are set for the wp-admin tickets area
Turn on or off items as needed in that section – see below for what each item does.
Don’t forget to click the SAVE CHANGES button!
Default Assignee: If an agent cannot be determined for a ticket through any other process, then the agent specified in this field will be used for the ticket.
Use SELECT2 For Staff Dropdowns: Agent drop-downs are currently rendered like normal Windows drop-down fields. However, if you have a lot of agents, then it can be inefficient to create that drop-down. In that case you can use a type of drop-down called SELECT2. With this drop-down the user has to type the first three characters of an agents name in order to see a list of matching agents.
Replies Order: Should replies be shown from old to new (old at the top) or new to old (newer replies at the top)?
Replies Per Page: This is probably self explanatory as well – how many replies should be shown before you see the page controls – forcing you to click to see additional replies?
Hide Closed: Should closed tickets be hidden by default?
Show Count: Should a count be shown on the admin TICKETS menu – it will look something like this if turned on:
Old Tickets: How many days should pass before a ticket is considered “old”? This affects whether or not an “old” tag is shown in the ticket list. This is what that tag looks like in the ticket list:
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