Agent Functions: Manage The Ticket List

The ticket list has a lot of flexibility. View the ticket-list video to see some of the things you can do with it.

The video covers:

Filtering and sorting the ticket list
- View closed tickets
- Filter tickets by department, priority, status and custom fields
- Filter tickets using more than one criteria
- View tickets that are waiting for a reply from an agent
Sorting the ticket list
Using custom views (if the Power-pack add-on is installed)
Creating custom views (if the Power-pack add-on is installed)