Powerful

TIME TRACKING

FOR HELP DESK AGENTS

Detailed and automatic time tracking for your help-desk agents!

Flexible | Configurable | Revenue Enhancer

Build The Perfect Store

Offer any number of support options in your store.  All tightly integrated with the best HelpDesk plugin for WordPress!

Powerful Time Tracking

  • Track time for each ticket
  • Track time for each reply
  • Create reports broken down by agent, ticket and more

Everything You Need To Maximize Your Revenue Per Agent

Automatic Timer

Automatically start a timer when an agent opens a ticket

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Multiple Timers

Set a timer on each ticket opened in a browser tab

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Manual Time Tracking

Agents can easily enter time manually for each ticket reply or for each ticket

Multi-Level Tracking

Track time at a master ticket level or at the individual ticket reply level or both

Multiple Billing Rates

Set billing rates at the agent, client or ticket level

Reports

Create reports by agent, ticket  or client for any date range

Invoices

Create and export invoice files to be used by any invoicing application

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Administration

Many control options help you configure time tracking just the way you need

How It Works

Install the plugin and activate it

Configure your settings – manual or automatic time tracking

Choose how detailed you want to track your agents time

Start replying to tickets – time will be added automatically or agents can enter manually if allowed

Frequently Asked Questions

What Are The System Requirements?

  • Are customization services available?

    WordPress 4.7.8 or later

  • Awesome Support 5.1.1 or later

Are Installation And Setup Services Available?

Yes, just use our CONTACT FORM to obtain a custom quote.

What Ticketing System Does The Plugin Use?

It uses Awesome Support – the best support plugin for WordPress.

Frequently Asked Questions

What Is The Cost Of The Plugin

The cost for a single site is just $129/yr. 

Is The Cost An Annual Subscription?

You do not have to renew every year if you do not want to do so.  But the cost includes support and update for only one year.  After that the plugin will continue to work without support and updates until a future version of WordPress or Awesome Suport is released that includes new API or features not compatible with it.  At that point you will need to make a new purchase.  Note that your initial purchase includes automatic renewals so you do need to cancel that if you do not wish to renew!

Are Customization Services Available?

Yes, just use our CONTACT FORM to obtain a custom quote.

Time Tracking For Even The Most Complex Help Desks

Time can be tracked at multiple levels, down to the individual ticket

Rates can be set in a hierarchy at multiple levels – agent, client, and ticket

Track time at the overall ticket level or enter one or more time entries for each reply

Use multiple timers when agents are multi-tasking!

TIME TRACKING

Screen Shots

Control

Editable Entries

Admins and agents can edit time entries after the fact.  Though, agents can only edit their own entries.

Billing Rates

Multiple Billing Rates

Admins can set billing rates at multiple levels – even setting a unique billing rate for each support ticket!

Flexible

Configuration Options

A variety of configuration options make this time tracking module very flexible.

Invoicing

Export Invoice Data

Billing data can be exported in CSV format which can be imported into a variety of invoicing systems

Time-log List

Filter The Time Log

Filter the time log using a variety of elements such as dates, agents, ticket # and client.

Timer

Browser Tabs

Timers are shown directly in the browser tab!

We Make it Easy to Connect With Users On Every Platform

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Recent Work

Elegant Themes

  • Brand Identity
  • Website Design & Development
  • SEO & Analytics
  • Social Media Generation

Success Stories

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Angel Witicker

Head of Marketing, Extra Space

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Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Debra Becker

Founder & CEO, Divi Corner

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Lorem ipsum dolor sit amet, consectetur adipiscing elit. John Wise

Head of Design, Elegant Themes

Its time to get started!

Ready To Increase Your Revenue Per Agent? Then Lets Go!