Powerful
TIME TRACKING
FOR HELP DESK AGENTS
Detailed and automatic time tracking for your help-desk agents!
Flexible | Configurable | Revenue Enhancer
Build The Perfect Store
Offer any number of support options in your store. All tightly integrated with the best HelpDesk plugin for WordPress!
Powerful Time Tracking
- Track time for each ticket
- Track time for each reply
- Create reports broken down by agent, ticket and more
Everything You Need To Maximize Your Revenue Per Agent
Automatic Timer
Automatically start a timer when an agent opens a ticket
Multiple Timers
Set a timer on each ticket opened in a browser tab
Manual Time Tracking
Agents can easily enter time manually for each ticket reply or for each ticket
Multi-Level Tracking
Track time at a master ticket level or at the individual ticket reply level or both
Multiple Billing Rates
Set billing rates at the agent, client or ticket level
Reports
Create reports by agent, ticket or client for any date range
Invoices
Create and export invoice files to be used by any invoicing application
Administration
Many control options help you configure time tracking just the way you need
How It Works
Install the plugin and activate it
Configure your settings – manual or automatic time tracking
Choose how detailed you want to track your agents time
Start replying to tickets – time will be added automatically or agents can enter manually if allowed
Frequently Asked Questions
What Are The System Requirements?
-
Are customization services available?
WordPress 4.7.8 or later
- Awesome Support 5.1.1 or later
Are Installation And Setup Services Available?
Yes, just use our CONTACT FORM to obtain a custom quote.
What Ticketing System Does The Plugin Use?
It uses Awesome Support – the best support plugin for WordPress.
Frequently Asked Questions
What Is The Cost Of The Plugin
The cost for a single site is just $129/yr.
Is The Cost An Annual Subscription?
You do not have to renew every year if you do not want to do so. But the cost includes support and update for only one year. After that the plugin will continue to work without support and updates until a future version of WordPress or Awesome Suport is released that includes new API or features not compatible with it. At that point you will need to make a new purchase. Note that your initial purchase includes automatic renewals so you do need to cancel that if you do not wish to renew!
Are Customization Services Available?
Time Tracking For Even The Most Complex Help Desks
Time can be tracked at multiple levels, down to the individual ticket
Rates can be set in a hierarchy at multiple levels – agent, client, and ticket
Track time at the overall ticket level or enter one or more time entries for each reply
Use multiple timers when agents are multi-tasking!
TIME TRACKING
Screen Shots
Control
Editable Entries
Admins and agents can edit time entries after the fact. Though, agents can only edit their own entries.
Billing Rates
Multiple Billing Rates
Admins can set billing rates at multiple levels – even setting a unique billing rate for each support ticket!
Flexible
Configuration Options
A variety of configuration options make this time tracking module very flexible.
Time-log List
Filter The Time Log
Filter the time log using a variety of elements such as dates, agents, ticket # and client.
Timer
Browser Tabs
Timers are shown directly in the browser tab!
We Make it Easy to Connect With Users On Every Platform
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Recent Work
Elegant Themes
- Brand Identity
- Website Design & Development
- SEO & Analytics
- Social Media Generation
Success Stories
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