Privacy, Performance And Security
Our enterprise solutions are targeted at companies that desire any combination of the following:
- Data privacy
- High Performance
- Operational Security
Loading your customers’ sensitive help-desk tickets into a shared database such as Zendesk carries risks – the kinds of risks that can be easily mitigated using your own virtual servers and high performance database.
The Awesome Support plugin was designed to scale from the smallest installations to the largest enterprises. And our philosophy has always been to deliver as much value as possible – even at the enterprise level. In fact, our enterprise scale solutions can be acquired starting at just $149.00 per month.
We offer three solution levels, each with the following features:
- A single private virtual machine running on Amazon’s AWS
- A database running inside of Amazon’s ridiculously fast Aurora database service
- A single domain license to every extension in our store (valued at $500.00+)
- Fully configured to run Awesome Support and all its extensions on any theme that you choose
- Your own domain or subdomain such as support.yourcompany.com
- Filesystem snapshot backups every hour kept for 24 hours. A full daily backup kept for 7 days, weekly backups kept for 4 weeks and monthly backups kept for 12 months.
- Database snapshots every 5 minutes
- Your own private UNIQUE support phone number
- Discounted pricing on licenses for additional sites or domains
- Discounted rates on custom extension development
- Fully managed by us – just point your customers and agents to your support center while we manage your system
Level 1: $149.00 / Month
This solution configuration is suitable for a couple of thousand tickets per day – maybe even more depending on the peak hourly volume.
Level 2: $300.00 / Month
This solution configuration is suitable for a couple of thousand tickets per day – maybe even more depending on the peak hourly volume. Unlike the Level 1 solution, it includes an additional layer of redundancy by using multiple mirrored VMs.
Level 3: $400.00 / Month
This solution configuration is suitable for up to five thousand tickets per day – maybe even more depending on the peak hourly volume.
Prepay a full year of service to obtain a 20% discount!
Looking for something a little different? Lets talk! Contact us via our Contact-Us Page to start a dialog.
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