Upcoming Webinars
Tutorials and Training for Awesome Support
Training: Creating And Using Multiple Ticket Forms
This webinar will cover the various options for creating and using multiple ticket forms. We’ll start off with showing how to create multiple forms using just the free plugin. Then we’ll proceed to demonstrating how to create complex forms using Gravity Forms. Finally we’ll show some of the really advanced routing options available when using Gravity Forms in combination with the Smart Agent extension.
Date: To Be Determined
We will announce a date for this webinar soon.
Training: Reporting
This webinar will cover the various options available for generating reports in Aweosme Support. We’ll start off with the simple pre-configured reports in the REPORT WIDGETS add-on and then proceed to creating customized reports in our REPORTS and STATISTICS add-on. Learn how you can make your operations more efficient by paying attention to what your reports are telling you.
Date: To Be Determined
We will announce a date for this webinar soon.
Training: Ticket Routing and Agent Assignment
This webinar will cover the various options available for routing new tickets to agents. We’ll start off with the basic routing options in the free Awesome Support plugin and then move on to the SMART AGENT options. We’ll cover your choices when using the EMAIL SUPPORT, GRAVITY FORMS and BUSINESS RULES add-ons. Overall, we’ll end up showing you at least six different options for configuring agent assignments.
Date: To Be Determined
We will announce a date for this webinar soon.
Training: Accepting Tickets From Remote Sites
This webinar will cover the various options available for accepting tickets from remote sites so that you can centralize your ticket operations. It will include options for the free plugin in combination with the REST API followed by premium options including REMOTE TICKETS, GRAVITY FORMS, EMAIL SUPPORT and more.
Date: To Be Determined
We will announce a date for this webinar soon.
Training: Create Knowledge Bases in Awesome Support
Learn how to create knowledgebases in Awesome Support. We’ll show you some free options available from the WordPress.org repo and then show you how to integrate those into your agent workflow. We’ll also cover our own FAQ, CUSTOM FAQ and DOCUMENTATION add-ons and discuss the pros and cons of each.
Date: To Be Determined
We will announce a date for this webinar soon.
Training: Using Business Rules to Transform Your Workflow
In this webinar we will demonstrate how to create business rules that automate some aspects of your work flow. We will discuss some of the simple things you can do to reduce the amount of tickets your agents have to handle. We will then follow up by showing you how you can prioritize and route the most important tickets by using the Awesome Support rules engine.
Date: To Be Determined
We will announce a date for this webinar soon.
Training: Satisfaction Surveys
Collecting feedback from your customers is crucial for improving your support operations. This webinar will discuss the different ways you can collect feedback and walk you through the configuration process for each method.
Date: To Be Determined
We will announce a date for this webinar soon.
Training: Custom Fields / Rows And Columns
Learn some of the advanced functions of custom fields including how to create and rows and columns on your ticket forms. We’ll start off with the basics of course and then quickly progress to some of the advanced things you can do with custom fields.
Date: To Be Determined
We will announce a date for this webinar soon.
Training: Tracking Time with Awesome Support
In this webinar we will cover the various options for tracking time in Awesome Support. We will, of course, start off with the options available in the free version and then cover the various possibilities included with the premium Time Tracking add-on. Billing for your time, setting client and agent rates and more will be covered.
Date: To Be Determined
We will announce a date for this webinar soon.
Training: Paid Support - Getting Paid For Your Tickets
If you offer or are thinking of offering an option where you get paid for your support tickets then this webinar is for you. We’ll show you how to install and configure our PAID SUPPORT add-on with Stripe and Paypal. Learn how to configure one-off paid tickets as well as subscriptions based on time, number of tickets and more.
Date: To Be Determined
We will announce a date for this webinar soon.
Training: Integrating External Systems With Zapier
Learn how to push data from Awesome Support to hundreds of other software systems. And, use the REST API to acccept data from those other systems as well. In this webinar we show you how to push and pull data from a GoogleDoc spreadsheet.
Date: To Be Determined
We will announce a date for this webinar soon.
Training: Using Artificial Intelligence And Smart Replies To Reduce Your Support Load
Chatbots, Artificial Intelligence and Smart Systems are the wave of the future. Learn how you can use Awesome Support in conjunction with hosted AI systems to reduce the amount of tickets your agents receive.
Date: To Be Determined
We will announce a date for this webinar soon.