The Best
SUPPORT & HELP-DESK PLUGIN
FOR WORDPRESS
Customer support can be a breeze with our WordPress HelpDesk Plugin. Get Started in five minutes!
Build The Perfect Store
Offer any number of support options in your store. All tightly integrated with the best HelpDesk plugin for WordPress!
Build The Perfect Help Desk
Free to get started with premium options for even the most advanced support operations
We’ve Got You Covered
Ticket Tags and Categories
Easily group, sort and filter tickets your way
Complete Ticket History
All ticket history in chronological order
Automatic Assignments
Automatically assign agents to your tickets
Time Tracking
Easily track time spent on each ticket
30+ Premium Add-ons
Premium options cover many support operations advanced use-cases
File Attachments
Attach multiple files to tickets and limit files to your designated file extensions
Unlimited Support Agents
No more nickle-and-dime expenses every time you add an agent!
Help When You Need It
We give you three different ways to get help from us!
How It Works
Just install the free version of the plugin and follow the installation wizard to get started in 5 minutes.
Later, you can purchase one or more premium add-ons when you encounter the need to do so.
Frequently Asked Questions
What Are The System Requirements?
-
Are customization services available?
WordPress 4.7.8 or later
- PHP 5.6.31 but PHP 7.2 is recommended
Are Installation And Setup Services Available?
Yes, just use our CONTACT FORM to obtain a custom quote.
Are Customization Services Available?
Frequently Asked Questions
What Is The Cost Of The Plugin
The core plugin is free for life. Additional modules can be purchased for $29.00 – $495.00. Pre-configured bundles start at $149.00
Is The Cost An Annual Subscription?
This question only applies to premium add-ons: You do not have to renew every year if you do not want to do so. But the cost includes support and update for only one year. After that the add-on will continue to work without support and updates until a future version of WordPress or Awesome Support is released that includes new API or features not compatible with it. At that point you will need to make a new purchase. Note that your initial purchase includes automatic renewals so you do need to cancel that if you do not wish to renew!
Are All Premium Modules Of Awesome Support Included?
Premium Add-ons
We offer 30+ premium add-ons such as:
IMPORTING EMAIL TICKETS
PAID SUPPORT MODULE
FAQs, DOCUMENTATION and KNOWLEDGE-BASE
Paid Support
Screen Shots
WooCommerce Product Screen
Indicate to woocommerce that a product is a helpdesk product
Our Paid Support plugin adds additional attributes to the WooCommerce screen So that you can indicate which products are Paid Support products. And to let WooCommerce and Awesome Support know the parameters of the subscription.
Time Tracking
Track time remaining in the subscription
Agents can see the remaining time for the current period subscription – directly in the ticket. It shows up in a standard WordPress sidebar as the agent is working in the ticket. This only applies to time-based subscriptions of course.
Ticket Limits
Track tickets remaining in the subscription
Agents can see the number of tickets remaining in the subscription for the current period. This information shows up in a standard WordPress sidebar as the agent is working in the ticket.
Store
Create as many subscriptions as you need
You can create different types of subscriptions – as many as you need. You can mix time-based subscriptions with quantity limits, unlimited and one-off subscriptions.
Keep Users Informed
Users can see their subscription(s) status when they submit tickets
Users do not like being surprised. Thus, they can see their subscription status information every time they attempt to submit a ticket.
We Make it Easy to Connect With Users On Every Platform
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat.
Recent Work
Elegant Themes
- Brand Identity
- Website Design & Development
- SEO & Analytics
- Social Media Generation
Success Stories
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Debra Becker
