The Best 

SUPPORT & HELP-DESK PLUGIN

FOR WORDPRESS

Customer support can be a breeze with our WordPress HelpDesk Plugin.  Get Started in five minutes!

Build The Perfect Store

Offer any number of support options in your store.  All tightly integrated with the best HelpDesk plugin for WordPress!

Build The Perfect Help Desk

Free to get started with premium options for even the most advanced support operations

We’ve Got You Covered

Ticket Tags and Categories

Easily group, sort and filter tickets your way

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Complete Ticket History

All ticket history in chronological order

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Automatic Assignments

Automatically assign agents to your tickets

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Time Tracking

Easily track time spent on each ticket

30+ Premium Add-ons

Premium options  cover many support operations advanced use-cases 

File Attachments

Attach multiple files to tickets and limit files to your designated file extensions

Unlimited Support Agents

No more nickle-and-dime expenses every time you add an agent!

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Help When You Need It

We give you three different ways to get help from us!

How It Works

Just install the free version of the plugin and follow the installation wizard to get started in 5 minutes.

Later, you can purchase one or more premium add-ons when you encounter the need to do so.

Frequently Asked Questions

What Are The System Requirements?

  • Are customization services available?

    WordPress 4.7.8 or later

  • PHP 5.6.31 but PHP 7.2 is recommended

Are Installation And Setup Services Available?

Yes, just use our CONTACT FORM to obtain a custom quote.

Are Customization Services Available?

Yes, just use our CONTACT FORM to obtain a custom quote.

Frequently Asked Questions

What Is The Cost Of The Plugin

The core plugin is free for life.  Additional modules can be purchased for $29.00 – $495.00.  Pre-configured bundles start at $149.00 

Is The Cost An Annual Subscription?

This question only applies to premium add-ons: You do not have to renew every year if you do not want to do so.  But the cost includes support and update for only one year.  After that the add-on will continue to work without support and updates until a future version of WordPress or Awesome Support is released that includes new API or features not compatible with it.  At that point you will need to make a new purchase.  Note that your initial purchase includes automatic renewals so you do need to cancel that if you do not wish to renew!

Are All Premium Modules Of Awesome Support Included?

No. You need to purchase any additional premium Awesome Support modules separately.

Premium Add-ons

We offer 30+ premium add-ons such as:

IMPORTING EMAIL TICKETS

PAID SUPPORT MODULE

FAQs, DOCUMENTATION and KNOWLEDGE-BASE

Paid Support

Screen Shots

WooCommerce Product Screen

Indicate to woocommerce that a product is a helpdesk product

Our Paid Support plugin adds additional attributes to the WooCommerce screen So that you can indicate which products are Paid Support products.  And to let WooCommerce and Awesome Support know the parameters of the subscription.

WooCommerce Product Screen

Tell WooCommerce what period type to use

You can tell WooCommerce which period type to use for each subscription.  You can set up unlimited periods, or limit subscriptions based on hours or number of tickets.

Time Tracking

Track time remaining in the subscription

Agents can see the remaining time for the current period subscription – directly in the ticket.  It shows up in a standard WordPress sidebar as the agent is working in the ticket.  This only applies to time-based subscriptions of course.

Ticket Limits

Track tickets remaining in the subscription

Agents can see the number of tickets remaining in the subscription for the current period.  This information shows up in a standard WordPress sidebar as the agent is working in the ticket.

Store

Create as many subscriptions as you need

You can create different types of subscriptions – as many as you need.  You can mix time-based subscriptions with quantity limits, unlimited and one-off subscriptions.

Keep Users Informed

Users can see their subscription(s) status when they submit tickets

Users do not like being surprised.  Thus, they can see their subscription status information every time they attempt to submit a ticket.

We Make it Easy to Connect With Users On Every Platform

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Recent Work

Elegant Themes

  • Brand Identity
  • Website Design & Development
  • SEO & Analytics
  • Social Media Generation

Success Stories

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Angel Witicker

Head of Marketing, Extra Space

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Debra Becker

Founder & CEO, Divi Corner

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Lorem ipsum dolor sit amet, consectetur adipiscing elit. John Wise

Head of Design, Elegant Themes

Let’s Get Started

Ready To Kick Start Your Support Operation? Then Lets Go!