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Create Effective Satisfaction Surveys

Create Effective Satisfaction Surveys

2 months ago Comment!

Most customers hate unnecessary email.  And yet most help-desk software and systems are configured to send an additional email asking for a performance rating after the ticket is closed.  Is it any wonder that most customers don't even bother with the feedback request that they receive? With the new version of Satisfaction Survey…

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Major Core Update – 4.0.0

Major Core Update – 4.0.0

3 months ago 1 Comment

Awesome Support Core - Version 4.0.0 Version 4.0.0 of the Awesome Support Help-desk Plugin is chock-full of enhancements and requested features along with many fixes and enhancements.  This is a MAJOR update and includes breaking changes so it is important to test the update before installing in your production environment. Additionally,…

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