WP Support Plus vs Awesome Support: A Helpdesk Plugin Comparison
Introduction Struggling to choose between WP Support Plus vs Awesome Support? Choosing a WordPress helpdesk plugin is a tricky decision because so many of the important features aren’t immediately apparent on a simple bullet list. Sure - you can find plenty of...
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An EXTENSIVE and In-depth Awesome Support Review
We recently commissioned a research study on Help Desk plugins by hiring an experienced WordPress plugin reviewer to provide in-depth reviews of the top 8 WordPress Help Desk plugins. Of course, Awesome Support was included in the review. Below is the Awesome...
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White Paper: What Makes Customer Support Awesome?
Download our free white paper to learn the simple things you can do to transform your customer support into Awesome Customer Support. An easy read at only 10 pages (plus a cover and summary) you will quickly learn: How to organize your support queue. How to handle...
read moreEnhancing Issue Tracking in Awesome Support’s Latest Version 2.0.0
Awesome Support, a popular WordPress ticketing support system, is a valuable tool for businesses and organizations to manage customer inquiries and support requests efficiently. Among its many features, the Issue Tracking add-on is pivotal to helping support agents...
read moreWhat’s new for the Awesome Support Agent Front-End add-on 2.2.4
Awesome Support is a popular ticketing system plugin for WordPress that provides a comprehensive solution for managing customer support on your website. The platform has recently updated its Agent Front-end add-on, making it even more useful...
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Coming Soon: Awesome Support V 6.0
The next version of Awesome Support is due to arrive in early 2019. This new version will bring a couple of major changes to the product as well as a series of small and medium sized changes and a few important bug fixes. You can pick up a pre-release copy here:...
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2018 – Another Year, Another 100+ Additional Functions To Awesome Support
2018 was a big year for Awesome Support. With three major releases along with a series of new add-ons and updates, we added more than 100 new function points to our product suite! Its fair to say that we have put even more distance between ourselves and our...
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Power-pack 4.6.0 – Coming Soon
We're taking a page out of the playbooks of large software companies and creating a 2019 product launch event. Except ours will last a whole quarter instead of just one day. The launch event will see new us introducing new add-ons as well as upgrades to existing...
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Satisfaction Survey 2.0 – Coming Soon
We're taking a page out of the playbooks of large software companies and creating a 2019 product launch event. Except ours will last a whole quarter instead of just one day. The launch event will see new us introducing new add-ons as well as upgrades to existing...
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The Developer Features in Awesome Support
Awesome support is great for end users. But we've also made it very developer friendly. In fact, one of our goals is to be the "go to" help-desk for developers. We want developers to choose our help-desk plugin for both their internal operations as well as for...
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Many Minor Updates To A Slew Of Add-ons
Sometimes, small things can make a huge difference so we try to make minor useful updates to as many add-ons as we can throughout the year. And, of course, we issue updates to address compatibility issues with new core Awesome Support releases and to fix bugs. Below...
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Canned Responses Version 3.0: A Major Feature Update
It has been a while since we've added new features to our Canned Responses add-on. With this release we aim to make up for lost time though. Here is what you can look forward to in this new update: Assign and Filter Canned Responses By Categories This module has...
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Introducing Our Developers Portal
Awesome Support is a feature rich help desk plugin that is chockful of goodies that developers can build upon. However, in the past, information about these developer-focused features were scattered around and, frankly, hard to find. One of our goals this year was to...
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What’s New In Awesome Support 5.8
Version 5.5. of Awesome Support was a major release with many new and enhanced features. But, while this new version, 5.8, features only a couple of major changes in comparison, it sets the stage for some additional important enhancements in the future, especially...
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Send SMS Ticket Alerts (Using Twilio And Zapier)
Introduction You can set up Awesome Support to send SMS messages to one or more phone number when various events occur. To do this you can use our Rules Engine addon to send data to Zapier which in turn will forward the data to an SMS service named Twilio. Twilio...
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