New Gutenberg Blocks

Ok, so everyone who's not had their head buried in the sand knows that this thing called Gutenberg is coming soon to WP.  And, depending on who you speak with, that means it's the end of WordPress as we know it. Or its the next best thing since sliced bread. We have...

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Is Your Business Worth More Than $20.00?

This is another post in our BUSINESS MUSINGS series. If you're in the business of providing WordPress themes, add-ons or services, maybe these observations will be familiar to you. About three months ago we decided to add an exit popup on our website.  The pop-up was...

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The High Cost of Free Plugins

Ok, so this post has little to do with Awesome Support itself; instead its mostly commentary on the WordPress plugin ecosystem based on recent experience.  A couple of days ago it was announced that a popular free SMTP plugin, POSTMAN, had an XSS security...

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Tutorial: Create Tickets Using Data Pushed From Zapier

Introduction Do you have data in other applications that needs to be pushed into Awesome Support in semi-real-time?  If so, our Zapier integration just might be the perfect way to get it done without writing code.  You will still need some technical skills to get it...

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Awesome Support Core Update 4.1.0

Earlier in 2017 we released version 4.0.0 of Awesome Support which was a major update with over 40 new features/fixes/enhancements.  We have followed that release with five interim releases and now we're proud to release version 4.1.0 which is a more significant...

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