The Truth About One Star Reviews
Recently we got slammed on wordpress.org with a couple of back-to-back one-star reviews. Which got me thinking about the purpose of them. The official line from the WordPress.org powers-that-be is that reviews are supposed to be helpful to developers. Yet, the...
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New Support Partnership With ValiusWP
There are many instances where we receive requests for help that is only tangentially related to our products. Or, in some cases, not related to our products at all! Whenever we received these kinds of requests, we always wished that we could confidently direct users...
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Meeting Your GDPR Obligations With Awesome Support
The GDPR and similar privacy obligations from various jurisdictions from around the world requires that organizations large and small put individual privacy front and center in their business practices. For smaller businesses and sole proprietorships this primarily...
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Choosing A WordPress Support System That Suits You
When it comes to choosing a WordPress support system for your business, you better be picky. Why? Comparing the features of the different support plugins isn't enough. There are many other criteria that you should take into consideration. On our site we have provided...
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Three Ways To Set Up Auto Responders In Awesome Support
Auto-responders are functions within Awesome Support that automatically send out emails or other alerts based on events that occur in the ticket system. They're not actually called "auto-responders" anywhere on the configuration screens or in the product names though...
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New and Enhanced Product Features – 2nd Quarter 2018 Redux
In April, just a few weeks ago, we wrote about all the things we had done in the 2nd quarter. We were barely 4 weeks in then and we had already released significant enhancements to parts of our product line. Here is what we've done after that - and the 2nd quarter...
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uCare vs Awesome Support: A Helpdesk Plugin Comparison
Looking for some insight to help you make a decision between uCare and Awesome Support for your business' WordPress helpdesk solution? When you choose a helpdesk plugin, it's a long-term decision that will affect the health of your business and the happiness of your...
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The New Awesome Support Add-on Template For Power-users and Developers
One of the hidden features of Version 5.0 of Awesome Support was the introduction of a new Awesome Support template for creating add-ons. Prior versions of the template involved more than 100 lines of repetitive code. This meant that each add-on would have the same...
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6 Enterprise Level Features In Awesome Support
Awesome Support is a little gem in the WordPress world - it is simple enough that users can get started in 5 mins but has enough depth of functionality that it can serve even the largest enterprises. Below is a list of six features that enterprise level users expect...
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New and Enhanced Product Features – 2nd Quarter 2018
Here are some of the enhancements we've made across our add-on's product portfolio in the 2nd quarter of 2018 - and the 2nd quarter isn't even over yet! Core Version 5.0 and 5.1 We released a significant update to the core plugin (version 5.0) at the end of the 1st...
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WS DESK vs Awesome Support: A Helpdesk Plugin Comparison
Trying to choose between WSDesk and Awesome Support for your business' WordPress helpdesk solution? A well-functioning helpdesk is going to have lots of moving parts. And when you're just looking at a simple list of features, it's hard to understand exactly how those...
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Share Tickets Among Company Users
One of the most requested features last year was the ability to group multiple ticket users under a master Company or Organization. In this way, multiple users within the same company would be able to login and view or respond to all tickets - regardless of who in...
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