Articles

Awesome Support is a little gem in the WordPress world – it is simple enough that users can get started in 5 mins but has enough depth of functionality that it can serve even the largest enterprises. Below is a list of six features that enterprise level users expect from help-desk systems – and which […]

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One of the most requested features last year was the ability to group multiple ticket users under a master Company or Organization.  In this way, multiple users within the same company would be able to login and view or respond to all tickets – regardless of who in the organization opened the ticket. We’re proud […]

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