Articles
At some point in your business’s life-cycle the number of open tickets in your support system will be greater than your ability to process them. So, how do you prioritize tickets to ensure the least damaging impact on your business? With just a little bit of research we found a few good ideas for you […]
We have a healthy respect for our competitors – especially the ones that share their work and insights for free. Here are a few articles they’ve published that we think is worth reading (just don’t forget to come back and check out more of Awesome Support when you’re done reading!) 1. Google Analytics and Your […]
Download our free white paper to learn the simple things you can do to transform your customer support into Awesome Customer Support. An easy read at only 10 pages (plus a cover and summary) you will quickly learn: How to organize your support queue. How to handle feature requests properly. How to say “no” to […]
Introduction Have you ever written a reply to a ticket that never got to your customer? Maybe the reply was returned to your email system or maybe it just ended up in the customer’s SPAM/JUNK folder. Of course, the customer ends up being angry because, from their perspective, you aren’t responding to their requests for […]
Ok, so this is a little bit of a different article – a bit outside of our normal fare. But, I think its an important topic – whether you’re an end customer of ours or a consultant that uses our products for your clients. When someone writes a negative review online, it has an immediate impact […]
Customer Service Manager Magazine recently wrote an article on how to get your customers talking about you and your service in a very positive way. They stated that there are 9 actions you can take to get customers to become “raving fans”. Here are the behavioral attributes that will get your customers singing your praises: […]