Articles
We recently commissioned a research study on Help Desk plugins by hiring an experienced WordPress plugin reviewer to provide in-depth reviews of the top 8 WordPress Help Desk plugins. Of course, Awesome Support was included in the review. Below is the Awesome Support excerpt from the WordPress Helpdesk Ticketing Plugins 100 page e-book. Note: The […]
As part of our own competitive market analysis we contracted with an independent reviewer to review the top 8 WordPress plugins that are designed for help-desk and support operations. The final result is a 100 page e-book that we are giving away to readers of this article. It includes reviews of the following plugins: WATS […]
Many companies view customer support as a COST center. But, we believe that’s a very short sighted view. Instead, customer support should be viewed as a chance to interact with your customers – and a chance to convert difficult customers into your biggest fans. Having a lot of fans is a good way to increase […]