As part of our own competitive market analysis we contracted with an independent reviewer to review the top 8 WordPress plugins that are designed for help-desk and support operations. The final result is a 100 page e-book that we are giving away to readers of this article. It includes reviews of the following plugins:
- WATS (WordPress Advanced Ticket System)
- JS Support
- WP Support Plus
- WP Help Desk
- Support Dynamo
- AIO Support Center
- Awesome Support (of course)
Each review takes 8 – 10 pages with the exception of Awesome Support which is 20 pages (we just have way more features!)
Each product is divided into the following sections:
- Ticket Creation Process
- Ticket Organization – Initial and Post-Ticket Creation
- Responding to Tickets From the Interface
- Email Piping and Notifications
- Security Functionality for Sensitive Data
- Reporting and Data
- Other Unique Features
You can get a free copy of the e-book by subscribing to our e-mail list here.
This is probably the most in-depth review of WordPress help-desk plugins you’ll find anywhere. Seriously, don’t you hate it when you’re doing research and all the reviews are just 500 words? How are you supposed to make a decision with such limited information? Even if the plugins are all free, having enough information to narrow your evaluation down to two or three would be a huge time saver.
So go ahead and get it – its free. Here’s that link again: 8 WordPress Help-Desk Plugins Reviewed.
Are We Crazy?
We thought long and hard about whether to provide this e-book to the public. After-all, it could drive some of our potential customers directly into the arms of our competitors. But ultimately we decided that competition is a good thing. We’re confident that not only do we hold our own but that, in most instances, we blow the competition out of the water. Our features simply go a lot deeper in most cases. And, even though this e-book was created just last month (May 2017), we already have new plugins and functions that aren’t even included in it!
So, at the end of the day, we figured that our customers are better served having all the information we have!
How The Reviews Were Conducted
As we surveyed the field of help-desk plugins for WordPress, we quickly realized that feature lists don’t tell the whole story. In fact, the features that really form the backbone of your help-desk look almost the same for each plugin. Yet, you instinctively know that’s not the case – each product will have many variances compared to each other. So our reviewer was instructed to focus on drilling down into the feature-set of each plugin, going deeper than most other reviews and comparing the depth of features instead of just glossing over each one.
And then he rated them.
If you don’t want to read the entire e-book, here’s the final table with the ratings: