Articles

Introduction You can set up Awesome Support to send SMS messages to one or more phone number when various events occur. To do this you can use our Rules Engine addon to send data to Zapier which in turn will forward the data to an SMS service named Twilio. Twilio provides SMS services in most […]

Read More

About 8 months ago we embarked on a project to create an add-on for Awesome Support that integrated the Awesome Support ticketing process flow with one or more hosted AI engines.  The vision was that the AI engine would evaluate the contents of new tickets or inquiries (regardless of source) and automatically send relevant responses.  […]

Read More

Earlier this year the folks over at ZeroBS CRM did a beautiful integration with Awesome Support.  Directly inside their customer panel you get our support ticket details metabox. Of course, as you would expect from a CRM, the actual benefits go a lot deeper than just a pretty UI.  One of the benefits of using […]

Read More