It is no secret that many customers LOVE self-service options and would rather use them than open a ticket or speak to a customer service rep. To accommodate the wide variety of needs in this area Awesome Support provides multiple self-service options for FAQs and...
One of the largest source of knowledge inside your organization is buried in your support department. The answers to questions posed by your customers represent the collective knowledge base of some of your most experienced troubleshooters. Yet, there’s a good...
