e-mail Archives - Awesome Support

Prevent Your Support Ticket Replies From Ending Up In Your Customers SPAM Box

Introduction Have you ever written a reply to a ticket that never got to your customer? Maybe the reply was returned to your email system or maybe it just ended up in the customer’s SPAM/JUNK folder. Of course, the customer ends up being angry because, from...

Setting Up Mandrill with Awesome Support

Tutorials

As of April 27 2016, Mandrill is no longer a standalone service and has been integrated into MailChimp as a paid option. Free plans are no longer offered. Mandrill is transactional (one-to-one) e-mail infrastructure developed by MailChimp. It was released in 2012 by a...