Articles
It has been a while since we’ve added new features to our Canned Responses add-on. With this release we aim to make up for lost time though. Here is what you can look forward to in this new update: Assign and Filter Canned Responses By Categories This module has always been about simplicity – one-click […]
Awesome Support is a feature rich help desk plugin that is chockful of goodies that developers can build upon. However, in the past, information about these developer-focused features were scattered around and, frankly, hard to find. One of our goals this year was to better focus on our developers needs and, even though its a […]
Version 5.5. of Awesome Support was a major release with many new and enhanced features. But, while this new version, 5.8, features only a couple of major changes in comparison, it sets the stage for some additional important enhancements in the future, especially with the integration of our REST API. Version 5.8 is the start […]
There are many instances where we receive requests for help that is only tangentially related to our products. Or, in some cases, not related to our products at all! Whenever we received these kinds of requests, we always wished that we could confidently direct users to a single provider that might be able to help […]
In April, just a few weeks ago, we wrote about all the things we had done in the 2nd quarter. We were barely 4 weeks in then and we had already released significant enhancements to parts of our product line. Here is what we’ve done after that – and the 2nd quarter still isn’t over! […]
In the first half of this year (2017) we introduced over 100 new features across our product catalog. This quarter, we have introduced over 40 new or enhanced features across our product line along with THREE new add-ons! Read-on to find out more! Power-pack (Productivity) Whew – this one had a whole bunch of […]
We didn’t publish a first quarter 2017 release article so we’re publishing a first half 2017 release article instead. Its been quite a busy year so far. Over our entire suite of products we probably added 100+ new features or enhancements! So if you own a license to an Awesome Support bundle or add-on – […]
Have you ever wanted to merge one ticket into another because a user submitted duplicate tickets? Or how about splitting a reply off into a separate ticket because the user decided to start a different topic inside of an existing ticket? These features and more are part of a new add-on we call the Productivity […]
We just pushed a major free update to the WordPress.org repository with over 40 enhancements, fixes and tweaks. But, we figured you might prefer a top 10 list instead of reading through an exhaustive list of everything that’s in the new version. In no particular order, here are the top 10 new features (at least […]
Version 3.3.2 of Awesome Support has been released. This is primarily a maintenance release. You can obtain the release via the following channels: For new installations, download directly using the DOWNLOAD button at the top of our website. For existing installations, go to the PLUGINS screen in your WordPress dashboard (wp-admin) and perform the upgrade […]
We had great plans for September. Really, we did. But then Murphy’s law raised its ugly head. What were we supposed to accomplish in September? Check out this ambitious list: Release Awesome Support 3.3.2 with some critical bug fixes and support functions for a couple of new add-ons/extensions. Release a new version of the Email […]