Articles

[Edit: The plugin has been restored – that was fast – within a couple of hours after we informed them of the new release] We received a notice today from the folks at WordPress.org that our plugin was removed because it was found to be “in violation of the directory guidelines”. The objection that the […]

Read More

In the first half of this year (2017) we introduced over 100 new features across our product catalog.   This quarter, we have introduced over 40 new or enhanced features across our product line along with THREE new add-ons!  Read-on to find out more! Power-pack (Productivity) Whew – this one had a whole bunch of […]

Read More

We didn’t publish a first quarter 2017 release article so we’re publishing a first half 2017 release article instead.  Its been quite a busy year so far.  Over our entire suite of products we probably added 100+ new features or enhancements!  So if you own a license to an Awesome Support bundle or add-on – […]

Read More

Have you ever wanted to merge one ticket into another because a user submitted duplicate tickets?  Or how about splitting a reply off into a separate ticket because the user decided to start a different topic inside of an existing ticket?  These features and more are part of a new add-on we call the Productivity […]

Read More

We just pushed a major free update to the WordPress.org repository with over 40 enhancements, fixes and tweaks.  But, we figured you might prefer a top 10 list instead of reading through an exhaustive list of everything that’s in the new version. In no particular order, here are the top 10 new features (at least […]

Read More

Version 3.3.2 of Awesome Support has been released.  This is primarily a maintenance release. You can obtain the release via the following channels: For new installations, download directly using the DOWNLOAD button at the top of our website. For existing installations, go to the PLUGINS screen in your WordPress dashboard (wp-admin) and perform the upgrade […]

Read More

We had great plans for September.  Really, we did. But then Murphy’s law raised its ugly head. What were we supposed to accomplish  in September?  Check out this ambitious list: Release Awesome Support 3.3.2 with some critical bug fixes and support functions for a couple of new add-ons/extensions. Release a new version of the Email […]

Read More

E-mail notifications are a key feature of Awesome Support. There is no point in having a support system that doesn’t notify agents when a new ticket is created, or that doesn’t notify users that a new reply is available. Of course, Awesome Support has a built-in e-mail notification system. The plugin can send out e-mail notifications […]

Read More

We’ve been asked quite a few times now by potential translators if they could get free addons in exchange for their translation work. First of all, if you’re one of these users, let me thank you for offering your help. We appreciate very much translations made by all our users around the globe. However, after […]

Read More

Almost every week, we receive a request to add a new column to the admin tickets list screen. Ticket ID, client name, filterable support staff… Even I think the list view is not that great.  For that reason, we want to redesign this screen, and we’d love to have your feedback and opinions on it. After […]

Read More

Finally, after lots of coding, Awesome Support version 3.2 is out. This new version brings a lot of changes. Bugfixes, improvements, optimizations… We’ve added a number of feature requests. Here is a quick overview of the major changes. Powerful Custom Fields The custom fields module has been completely rewritten to make it even more powerful […]

Read More

Awesome Support used to be distributed through CodeCanyon. Up until version 2.1.4 it was the only option you had to purchase the plugin. For several reasons, we have decided to distribute the plugin for free starting from version 3. However, if you purchased it from CodeCanyon before that, there was no way to update to the […]

Read More