This free add-on makes it EASY to migrate to Awesome Support from Zendesk, Helpscout, Ticksy and Freshdesk

This add-on allows you to import your tickets from ZENDESK, HELPSCOUT, TICKSY and FRESHDESK.  You’re no longer stuck with a high-cost help-desk system – get your data and move to Awesome Support today!

This free add-on will import:

  • Tickets
  • Ticket Replies
  • Ticket Attachments
  • Agents
  • Users
  • State (open or closed)

It will not import:

  • Tags
  • Categories
  • Notes
  • Any items that are unique to the SAAS service.

Zendesk Importer Screen

HelpScout Importer Screen

Ticksy Importer Screen

Would you like someone to help you import your tickets?  Contact us for a services quote!

Purchase options


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Basic System Requirements

  • WordPress Version 4.9 or later
  • Awesome Support Version 5.8.0 or later
  • PHP 7.1 (7.3 or later recommended)

Additional Requirements

There are no additional requirements for this item.


Recurring Subscription Notification

The pricing for this (and most other add-ons) is set as a subscription by default. However, you are free to cancel the recurring subscription at any time – you will still be entitled to the one year of free updates and support from the time of your last payment. The software will generally continue to work without additional payments. However, you should be aware that, as with all software, a future update of any of WordPress / Awesome Support Free Core could include a breaking change. At that time, if you are not on a subscription plan, you will need to purchase a new license to obtain the compatibility updates necessary for the product to continue to work.

To cancel your subscription:

  • Credit card or stripe users- just go to your MY ACCOUNT page on our website.
  • Paypal users - cancel from directly inside your Paypal account.

This notice does not apply to service products such as custom programming or to free plugins.

Related Articles and Videos

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