Thank you for purchasing and installing a premium Awesome Support add-in. Generally speaking, you can use the same sequence of steps to install any add-on. Some add-ons might have additional configuration steps after the installation or some might have prerequisites before you can install them. However those items should have been outlined in the installation document that linked you to you this one.
You can obtain your add-on installation files from either the links in the email confirmation that was sent to you after you made your purchase or from your MY ACCOUNT page on this website. Assuming you have your installation file(s) here are the steps to getting it (them) installed.
After you have completed these steps, please use the BACK button on your browser to return to the instructions the linked you here to complete the rest of the installation steps (if any).
If you get a “directory already exists” error message, you will need to use FTP to upload the updated plugin to the folder that already exists. Check with your hosting provider for instructions on how to use FTP to upload files. Please make sure you “unzip” the plugin files before uploading them via FTP