Agent Signatures
Agents can add unlimited signatures and choose from any of them when replying to a ticket. They can make one of the signatures their default which will automatically populate the reply box every time they view a ticket.
Signatures can be viewed beneath the reply area of the ticket – just click the Signatures tab.
Signatures can be added, deleted and updated directly from the signatures tab. They can also be updated inside the user profile if the logged in user has the appropriate security capability: edit_ticket_with_full_editor.
Warning: If the agent clicks UPDATE without typing a reply then the customer will get an email alert with just the agent signature.
Note: This function is available in version 2.1.0 or later of this add-on
More Topics In Productivity Powerpack
- Productivity
- Installation (Powerpack)
- Overview
- Security Profiles for Agents
- Ticket Lock
- Ticket Merge (Single Ticket)
- Ticket Split / Ticket Duplicate
- Ticket Merge (Multiple Tickets)
- New Email Templates For Ticket Merging
- Additional Navigation
- ATTACHMENTS Template Tag For Outgoing Emails
- Custom Fields Template Tags For Outgoing Emails
- Full Ticket Template Tag For Outgoing Emails
- Support Notes For Customer/Client
- Personal Notes For Agents
- Personal Todo Lists For Agents
- Set Content Before the SUBMIT Button (On the Front-end)
- Set Content Before the SUBJECT Field (On the Front-end)
- Set Default Content For SUBJECT and DESCRIPTION Field (On the Front-end)
- Change Label Text
- Click-To-View Email Template Tag
- Click-To-Close Email Template Tag
- Multiple E-mail Addresses For Tickets, End-Users And Agents
- Invisible Captcha
- Save Ticket List Filters
- Custom CSS For Awesome Support Pages
- Bulk Edit Functions
- Useful Misc Functions
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