Full Ticket Template Tag For Outgoing Emails
Sometimes it is useful to show the entire ticket in an outgoing email (full history with all replies.) This add-on includes a new tag that can be used to do just that – {fullticket}
When used in an email template it will include the opening ticket entry plus all the replies attached to the ticket.
NOTE: You can see a complete list of email template tags by going to the TICKETS->SETTINGS->EMAILS tab and then clicking the HELP link in the upper right side of the screen.
Available In: Productivity Power-pack Version 4.0.0
Also Requires: Awesome Support 4.0.7 or later
More Topics In Productivity Powerpack
- Productivity
- Installation (Powerpack)
- Overview
- Security Profiles for Agents
- Ticket Lock
- Ticket Merge (Single Ticket)
- Ticket Split / Ticket Duplicate
- Ticket Merge (Multiple Tickets)
- New Email Templates For Ticket Merging
- Additional Navigation
- ATTACHMENTS Template Tag For Outgoing Emails
- Custom Fields Template Tags For Outgoing Emails
- Support Notes For Customer/Client
- Personal Notes For Agents
- Personal Todo Lists For Agents
- Set Content Before the SUBMIT Button (On the Front-end)
- Set Content Before the SUBJECT Field (On the Front-end)
- Set Default Content For SUBJECT and DESCRIPTION Field (On the Front-end)
- Change Label Text
- Agent Signatures
- Click-To-View Email Template Tag
- Click-To-Close Email Template Tag
- Multiple E-mail Addresses For Tickets, End-Users And Agents
- Invisible Captcha
- Save Ticket List Filters
- Custom CSS For Awesome Support Pages
- Bulk Edit Functions
- Useful Misc Functions
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