Awesome Support Documentation

ATTACHMENTS Template Tag For Outgoing Emails

When a new ticket or a reply includes an attachment, those attachments are not normally included in any of the email alerts and notifications.  However, with this add-on you have access to a new tag called ATTACHMENTS.  To use this tag, simply place {attachments} anywhere in the email template – generally at the bottom.  All attachments will then be included in outgoing emails.

NOTE: You can see a complete list of email template tags by going to the TICKETS->SETTINGS->EMAILS tab and then clicking the HELP link in the upper right side of the screen.

This function does not currently work with the Gravity Forms add-on.  Attachments added to a ticket with the Gravity Forms add-on will not be attached to emails when the {attachments} template tag is used.