ATTACHMENTS Template Tag For Outgoing Emails
When a new ticket or a reply includes an attachment, those attachments are not normally included in any of the email alerts and notifications. However, with this add-on you have access to a new tag called ATTACHMENTS. To use this tag, simply place {attachments} anywhere in the email template – generally at the bottom. All attachments will then be included in outgoing emails.
NOTE: You can see a complete list of email template tags by going to the TICKETS->SETTINGS->EMAILS tab and then clicking the HELP link in the upper right side of the screen.
This function does not currently work with the Gravity Forms add-on. Attachments added to a ticket with the Gravity Forms add-on will not be attached to emails when the {attachments} template tag is used.
More Topics In Productivity Powerpack
- Productivity
- Installation (Powerpack)
- Overview
- Security Profiles for Agents
- Ticket Lock
- Ticket Merge (Single Ticket)
- Ticket Split / Ticket Duplicate
- Ticket Merge (Multiple Tickets)
- New Email Templates For Ticket Merging
- Additional Navigation
- Custom Fields Template Tags For Outgoing Emails
- Full Ticket Template Tag For Outgoing Emails
- Support Notes For Customer/Client
- Personal Notes For Agents
- Personal Todo Lists For Agents
- Set Content Before the SUBMIT Button (On the Front-end)
- Set Content Before the SUBJECT Field (On the Front-end)
- Set Default Content For SUBJECT and DESCRIPTION Field (On the Front-end)
- Change Label Text
- Agent Signatures
- Click-To-View Email Template Tag
- Click-To-Close Email Template Tag
- Multiple E-mail Addresses For Tickets, End-Users And Agents
- Invisible Captcha
- Save Ticket List Filters
- Custom CSS For Awesome Support Pages
- Bulk Edit Functions
- Useful Misc Functions
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