Change Label Text
You can change the label or title text used for certain fields. To do this:
- Go To the TICKETS->SETTINGS->LABELS tab.
- Fill out your labels
- Scroll down and click the Save Changes button.
You can change labels for the following fields:
- Agent
- Status
- Tag
- Product
- Department
- Priority
- Channel
- Number of replies by agent
- Number of replies by customer
- Total replies on ticket
- Gross time
- Time adjustments
- Final time
- Time notes
- Name Of Additional Interested Party
- Email Of Additional Interested Party
- Attachments (for the front end ticket form)
More Topics In Productivity Powerpack
- Productivity
- Installation (Powerpack)
- Overview
- Security Profiles for Agents
- Ticket Lock
- Ticket Merge (Single Ticket)
- Ticket Split / Ticket Duplicate
- Ticket Merge (Multiple Tickets)
- New Email Templates For Ticket Merging
- Additional Navigation
- ATTACHMENTS Template Tag For Outgoing Emails
- Custom Fields Template Tags For Outgoing Emails
- Full Ticket Template Tag For Outgoing Emails
- Support Notes For Customer/Client
- Personal Notes For Agents
- Personal Todo Lists For Agents
- Set Content Before the SUBMIT Button (On the Front-end)
- Set Content Before the SUBJECT Field (On the Front-end)
- Set Default Content For SUBJECT and DESCRIPTION Field (On the Front-end)
- Agent Signatures
- Click-To-View Email Template Tag
- Click-To-Close Email Template Tag
- Multiple E-mail Addresses For Tickets, End-Users And Agents
- Invisible Captcha
- Save Ticket List Filters
- Custom CSS For Awesome Support Pages
- Bulk Edit Functions
- Useful Misc Functions
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