Custom Fields Template Tags For Outgoing Emails
Generally, you cannot include the contents of custom fields in outgoing email alerts and notifications. However with this add-on you now have access to almost all custom fields when creating email alerts or notifications.
In order to use the tags, you would need to know the Awesome Support internal name of the custom field. But, we made it easy for you – you can see all the available template tags, including those for custom fields, by going to the TICKETS->SETTINGS->EMAILS tab and then clicking the HELP link in the upper right side of the screen.
Email template tags for custom fields have the general format {customfield:fieldname}.
Here are some examples of custom field tags (see in the HELP area mentioned above):
More Topics In Productivity Powerpack
- Productivity
- Installation (Powerpack)
- Overview
- Security Profiles for Agents
- Ticket Lock
- Ticket Merge (Single Ticket)
- Ticket Split / Ticket Duplicate
- Ticket Merge (Multiple Tickets)
- New Email Templates For Ticket Merging
- Additional Navigation
- ATTACHMENTS Template Tag For Outgoing Emails
- Full Ticket Template Tag For Outgoing Emails
- Support Notes For Customer/Client
- Personal Notes For Agents
- Personal Todo Lists For Agents
- Set Content Before the SUBMIT Button (On the Front-end)
- Set Content Before the SUBJECT Field (On the Front-end)
- Set Default Content For SUBJECT and DESCRIPTION Field (On the Front-end)
- Change Label Text
- Agent Signatures
- Click-To-View Email Template Tag
- Click-To-Close Email Template Tag
- Multiple E-mail Addresses For Tickets, End-Users And Agents
- Invisible Captcha
- Save Ticket List Filters
- Custom CSS For Awesome Support Pages
- Bulk Edit Functions
- Useful Misc Functions
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