The Productivity Add-on For the Awesome Support Help-desk WordPress plugin contains a number of functions to help agents and administrators be more efficient when handling tickets daily. The add-on includes the following functions:
Ticket Lock: Prevents users from re-opening a ticket that has been marked has been locked.
Ticket Merge: Merge the current ticket into an existing ticket
New Navigation Options: Add NEXT and PREVIOUS links to the ticket metaboxes
Attachments: Allow emails notifications and alerts to contain attachments
Template tags: Includes new template tags for custom fields – you can now include custom field data in the body of your email notifications!
Private support notes for agents
Shared customer support notes
Personal todo lists for agents
Custom labels for certain fields
Registration form Captcha
Save ticket list filters
much more…over 50+ new functions are added to the free core Awesome Support WordPress Helpdesk plugin!